FAQ

We have customer reviews available to view here: https://carpetexchange.com/ratingsandreviews

We currently do not have pricing listed for all categories and products, but if you directly contact any Carpet Exchange store we will be able to give you a price for any product you see online.

No, we do not offer military discounts

For help with visualization, we do have this tool: https://carpetexchange.com/virtual-room-designer-home

Area rugs and all other products ship through the manufacturer unless it’s listed under our “Shop From Home” page. Those products ship from our warehouse.

All our stores carry the same inventory but stock/availability might differ from stores to store. Please contact a Carpet Exchange store for details on specific product availability.

Yes, free samples are available to order online for products listed on this page: https://carpetexchange.com/store-pickup.html Simply select the "Order Sample" button and fill out the form provided to receive your sample.

We guarantee we’ll beat any competitor’s price quote by a full 10% on all flooring products.

We accept all major credit and debit cards.

No, please contact your sales representative to assist you with payment.

Yes, please contact a store to get more details or sign up online here: https://carpetexchange.com/financing

We will credit your account upon verification of the product being returned in new and saleable condition. Credits may take up to 15 days after being delivered.

We offer a 30 day in-home trial for area rugs. You can return any area rug purchased online within 30 days for a full refund of the purchase price. Buyer must pay for return shipping to the manufacturer. Shipping costs vary and will depend on the weight and size of rug. Please email [email protected] to start the return process.

Please call the Carpet Exchange store that you purchased the product from and we can assist you further from there.

The price per square foot does not include installation costs. Please contact a Carpet Exchange store for details on installation prices.

Unfortunately, no. Carpet Exchange only offers installation for any products directly purchased at one of our Colorado Carpet Exchange stores.

Typical installation can take anywhere from 1 day-3 weeks to be scheduled. The time frame varies depending on the material and inventory in stock. To find more information about the installation time frame for a specific product, please contact your local Carpet Exchange store.

Depending on the size and type of flooring, installation costs may vary. Please contact your local Carpet Exchange store for details on installation prices.

Please email [email protected] with your name and order number to check the status of an online order. To check the status of a purchase made in stores, please contact the store directly.

Orders will be processed within 2-3 business days. Please allow up to 7-14 business days after processing for your order for it to be delivered.

We offer free shipping for area rug purchases. Other products have an associated shipping charge based on the shipping location and product.

We ship to the continental US only.

Our staff with contact you within 1-3 business days of receiving your in home estimate form to schedule an appointment that fits your needs.

"We accept walk-ins - come into any of our showrooms at any time during normal business hours and a sales rep will be happy to help you choose the perfect flooring for your home."

You can view our current specials and sales here: https://carpetexchange.com/specials

We have 17 store locations in Colorado: https://carpetexchange.com/locations We have stores in Arvada, Aurora, Boulder, Cheyenne, Colorado Springs, Denver, Highlands Ranch, Fort Collins, Golden, Greeley, Littleton, Longmont, Parker, Thorton and Westminster.

"Yes, we do - please sign up here: https://carpetexchange.com/free-in-home-estimate Our knowledgeable Carpet Exchange staff will come and measure any room you are interested in purchasing flooring for. This will give you an opportunity to discuss the various flooring options, look at samples, and will give you an accurate idea of pricing including material and installation costs."

Carpet Exchange sells carpet, hardwood, luxury vinyl, COREtec, laminate, tile, quartz and granite countertops, and area rugs.

We have carpets made from Smartstrand, Nylon, Wool, Polyester, Everstrand and more.

We have a wide selection of carpets including patterned, textured, twist, frieze and more.

We have a section on the site called Flooring School where it has information on Installation for carpet, you can view that here: https://carpetexchange.com/school/carpet-installation

Yes, we carry carpet tiles

Yes we have a wide variety of carpet with pet resistant fibers. To get started check out our Pet Perfect collection: https://carpetexchange.com/shaw-carpet.html?filter_style=50578 For more options, contact a sales representative who can help fit the perfect for your home.

We do not offer carpet stretching.

It’s not required, but it is highly recommended to get accurate measurements

Per Square Foot pricing is based on the area of a flat surface. Length x Width = sq. ft. Most of our carpets have a 12 foot width so you can calculate the length x 12 ft to find the sq ft needed.

No, it does not.

We have a wide selection of tile available including backsplash tile, ceramic tile, marble tile, cement tile, porcelain tile, travertine tile, natural stone and more.

Tile cannot currently be purchase on our website, but we cn have an order placed in person or over the phone. Please contact a Carpet Exchange store for details on pricing and orders.

We carry a wide selection of hardwood crafted from various species such as ash, walnut, oak, hickory, maple, and more.

Luxury vinyl flooring has 4 layers: a wear layer that provides protection against scratches, a luxury layer that provides the visual appearance, a coret layer that provides the durability and a backing layering that provides a waterproof barrier.

Luxury vinyl comes in the form of tiles, planks or sheets.

Yes, luxury vinyl plank and luxury vinyl tile are 100% waterproof making it perfect for any room in your home.

Installation is easy with luxury vinyl. It can be installed using a floating or locking method and doesn't require glue or staples.

Luxury vinyl is highly durable with most warranties ranging from 10-20 years. They are great for rooms with heavy traffic and typically have a wear layer that is scratch, stain and dent resistant.

It does not usually need an underlayment. If needed, many products come with an attached underlayment.

Yes we do, they can be found here: https://carpetexchange.com/sheet-vinyl.html

Always pre-vacuum or dust mop before any type of wet cleaning. Do not use vacuums with rotating beater bars on hard surfaces. Stay away from steam mops, as the heat can cause the vinyl layer to curl up and peel off. Avoid using mop and shine products. For a more thorough clean, you'll want a ph neutral cleaner, so nothing with a floor polish or detergent in it.

These planks and tiles can be installed in any room of your home, including the basement, top floors or even walls.

Always pre-vacuum or dust mop before any type of wet cleaning. Do not use vacuums with rotating beater bars on hard surfaces. Stay away from steam mops, as the heat can cause the vinyl layer to curl up and peel off. Avoid using mop and shine products. For a more thorough clean, you'll want a ph neutral cleaner, so nothing with a floor polish or detergent in it.

These planks and tiles can be installed in any room of your home, including the basement, top floors or even walls.

Yes, it's 100% waterproof, scratch resistant, and won’t warp, buckle or peel due to moisture.

Yes, Coretec’s rigid planks and tiles allow for “Floating Installation” over many existing floors.

COREtec is a luxury vinyl plank and tile flooring that replicates the look of hardwood floors. It's waterproof, durable and quiet making it perfect for a variety of rooms.

No, all area rugs bought online must be shipped back to the manufacturer.

Orders that have not been shipped are eligible for cancellation. Please email [email protected] with your name and order number.

The Luxe Hold Rug Pad can be used on both hard surfaces and carpet, has a reversible construction and a 20 year warranty. The Comfort Grip Rug Pad is intended for use on hard surface floors and it has a 10 year warranty.

We carry two options for rug pads: The Luxe Hold and the Comfort Grip. They are available in a variety of sizes and can be cut to the size of your rug for the perfect fit. After adding a rug to your cart you will see an option to add a rug pad. The rug pads can also be viewed at these links: https://carpetexchange.com/rug-pad/luxe-hold-rug-pad-luxehold-0005e-66239.html and https://carpetexchange.com/rug-pad/comfort-grip-rug-pad-comfortgrip-0002c-59229.html Read more

We recommend a rug pad to provide additional cushion and protect the flooring beneath the rug from wear. Rug pads make your rug safer by give your rug additional traction that prevents slipping.

Yes we do. On the area rugs page, you can use the left side filters and click the “Indoor/Outdoor” option under Rug Type.

Yes, depending on store's inventory. Contact your nearest store directly or email [email protected] to find out specific product availability.

Pile refers to the surface yarn of a rug - this measurement will tell you how thick your new rug will be.

Yes all of our area rugs come with the manufacturer's warranty, please email [email protected] for more information about your specific rug.

Cleaning methods differ based on fiber, please refer to manufacturers guidelines or email [email protected] for more information about your specific rug.

"Wool - Wool is an extremely versatile fiber that dyes easily, so you’ll find an almost endless array of color options. Luxurious and durable, it can stand up to high traffic areas. Cotton - This super soft fiber also comes in a rainbow of colors. Cotton is casual looking, reasonably-priced, and often machine washable. A great choice for busy families. Jute/Sisal - Jute and sisal are extremely durable. Which is why you’ll find them sporting textures and weaves that other fibers simply can't deliver. Silk - Usually combined with other materials such as wool, silk naturally has a silky soft feel. These exquisite fibers also give the rug depth and create a luxuriant sheen. Nylon - The limitless colors this fiber offers won’t limit your imagination. It’s also durable, resists dirt and scoffs at crumbs. Which is why nylon gets high marks in high traffic. Polypropylene - Also called olefin, this durable performer is affordable, holds color well, and repels both stains and moisture. That’s why it’s even suitable for use outdoors. Polyester - Another durable option, polyester is not known to bleach or fade easily. So it can definitely stand up to kids and pets crawling around on... Read more

You can consult the diagrams in our Flooring School under Area Rugs: https://carpetexchange.com/school/learn-about-area-rugs

They are different stones, quartz is an engineered stone while granite is a natural stone.

We carry both granite and quartz countertops.

Yes, the price listed for countertops is based on per square foot installed.