Ratings and Reviews
Merchant Reviews Summary
4.7
3500
TOTAL RATINGS
Overall:
4.7 Average
(3500Total Reviews)
5
(2880)
4
(429)
3
(93)
2
(46)
1
(52)
Customer Ratings & Reviews
Jim Z
- CO
,
United States
29 Sep 2023
I've been buying carpet and flooring from salesman Jeff Ford for many years for my remodeling company and rental properties. He is very knowledgeable and familiar with all of the products that Carpet Exchange carries. Also, he's a very personable and funny guy to deal with.
Erik
- CO
,
United States
27 Sep 2023
Daisy was great, estimation was easy, picking out a carpet and pad were simple enough. Delivery/installation was done within 2 weeks, which was good enough. Unfortunately, a couple of doors/walls were damaged as the installers moved the furniture around in the rooms.
Erick B
- CO
,
United States
27 Sep 2023
The whole experience was pleasant. I thought it was going to be way out of my price range and I'd have to go to a big box store, but Carpet Exchange beat the big box stores. And the installers got the job done quick and did a great job
Holly
- CO
,
United States
27 Sep 2023
I needed carpet quickly. Robert was extremely helpful, he listened to exactly what I needed and got it done. I have already recommended him
David
- CO
,
United States
26 Sep 2023
Couldn't have been a better experience!
Dennis G
- CO
,
United States
26 Sep 2023
The only problems I had were minor but did create an inconvenience. 1) The order took 2 weeks to arrive which delayed the whole project. 2) Due to an error in the estimated size of the project (kitchen and entryway), the installers ran out of tile and we had to pick a different tile to do the entry way. The installers did a wonderful job and Jeff(our sales person) was great to work with, even with the problems that developed.
Debra
- CO
,
United States
26 Sep 2023
Fabulous experience working with Kim at Carpet Exchange. My floors look amazing. Kim was super helpful and supportive throughout the process. The installer Jesse was beyond amazing and so easy to work with. I would recommend them to everyone for fast reliable service and a beautiful outcome. My floors are gorgeous.
Derrick
- CO
,
United States
26 Sep 2023
Steve and the installer were both awesome with great communication and follow-thru.
Diane
- CO
,
United States
26 Sep 2023
Awesome customer service. My installers exceeded my expectations. Perfect install & they were friendly & hard working.
Great Carpet and Experience
- CO
,
United States
26 Sep 2023
From the beginning to the end we had a great experience with the Golden Carpet Exchange. Liz helped us pick a good quality carpet and was gracious as I had our 7 year old granddaughter with us when selecting the carpet. The store stayed in touch until carpet was delivered and installed. The staff (a couple) that installed the carpet were masters of their trade. Furniture got moved without any Knicks or scapes on hard wood floors, tile, etc. The new carpet is beautiful and comfy on our feet. Overall a wonderful experience. Any future floor covering needs will come from this location. Thanks Carpet Exchange.
Love our new c
,
26 Sep 2023
Our experience with Carpet Exchange was excellent!
Judy was very informative and patient. It took us awhile to make a decision, but Judy, continued to answer all our questions.
The install team, lead by Omar, was prompt, respectful and efficient.
We love our new carpet!!
Bert G
- CO
,
United States
26 Sep 2023
The gentleman that you sent to stretch my carpet was very friendly and professional. He explained and showed me the process and answered any questions that I had. I'm sorry but I forgot his name.
Anonymous Customer
- CO
,
United States
21 Sep 2023
Robert and the installers did a terrific job, Thank you!
jane
- CO
,
United States
21 Sep 2023
everything went smoothly...i had to postpone a week since i wasn't ready!
the crew came on time and finished in a day!when they first said it might take 2 days since they needed to replace the underflooring once they ripped up the old floor.
they cleaned and swept and made sure it was as clean as it could have been...put plastic over much of the kitchen
thanks
Jim T
- CO
,
United States
20 Sep 2023
The carpet looks nice in our home and the installer Christian did a great job.
Bert
,
19 Sep 2023
Good job
Perfect
,
19 Sep 2023
I love my new carpet! Carpet Exchange us a great place to buy. Their selection of carpets is superb and Tami Beckham is very helpful in the selection process. Installers did a very professional job. I'd definitely buy from them again.
Pete T
- CO
,
United States
19 Sep 2023
Randall was very professional
Anonymous Customer
,
19 Sep 2023
Excellent service.
Job well d
- WY
,
United States
19 Sep 2023
Choosing and buying carpet at Carpet Exchange was simple and easy. The area was quickly scheduled to be measured, carpet selection was assisted by an interior designer, and installation was done by skilled workers who did a beautiful job. Thank you for this positive experience.
Anonymous Customer
,
14 Sep 2023
Service representative was very helpful and went to a lot to help me find a throw rug.
Lucinda
- CO
,
United States
13 Sep 2023
The whole experience with Carpet Exchange was excellent. The carpet was good quality at a reasonable price and the sales person was very helpful. The measure was scheduled in a timely manner and the installation team went above and beyond to endure we were happy.
Jim
,
12 Sep 2023
The sales associate, Julie Reed, was knowledgeable and helpful to provide top notch customer service. She was able to help us quickly identify what we needed and set up the measuring and installation. The measuring associate was on time and accurate. The two installation specialists were great - they were on time, did the whole installation faster than expected, and also did a carpet stretch on another area, all of which exceeded our expectations. We discovered this location has large area rugs at a reasonable price while there.
Quartz Kitchen Counter R
- CO
,
United States
12 Sep 2023
We purchased from the Longmont Store on South Main Street which was not an option on the screen noted above. Our point of contact at the Longmont Store was Regina, and we couldn't have had a better person to work with. Regina was very thorough with all our questions and/or concerns, and was able to provide excellent top notch service from the very moment we walked into the store. She was able to communicate all the necessary details with demolition, delivery and install of our kitchen counter tops of which all the times were met perfectly with no rescheduling at all. We will definitely be referring friends to our local Carpet Exchange for any carpeting or counter top purchases in the future. We are thoroughly happy customers.
PaulH
,
12 Sep 2023
Carpet exchange was very professional from start to finish. The pricing was fair, and the quality was good. Even the delivery person was 100% on the ball with a positive attitude even when our delivery was becoming difficult to no fault of theirs. Overall, I would use them again and would recommend Carpet Exchange to anyone.
Anonymous Customer
,
12 Sep 2023
All good
June
- CO
,
United States
12 Sep 2023
Very helpful in helping us choose carpet. The person who came to measure was on time and efficient. The installers were fantastic! Great crew, very polite and respectful of our home.
Katherine
- CO
,
United States
12 Sep 2023
Dave listened to me explain my need and situation, and kept showing options of samples until I found what I wanted. He gave excellent advice in choosing the color, and allowed me to bring samples home. The man that came to measure was right on time! The installers called ahead of time and showed up right on time. The room was finished in a couple of hours. They cleaned up and left in such a courteous way. I am telling everyone about Carpet Exchange! I am so totally delighted with the new look in my guest room! Thank you for everything!
Mel
,
12 Sep 2023
Greg Ruff did a great job of helping me narrow color and product choices. Gave me som3 ideas and considerations I hadn't thought of
Jessica M
- CO
,
United States
07 Sep 2023
We are in a time crunch to get floors installed before we moved into our new home. Randall and team at Carpet Exchange were so helpful! The crew has been so fantastic and have gone above and beyond with our installation. I would definitely work with them again!
Janice
- CO
,
United States
06 Sep 2023
We worked with Jeremiah on a whole house carpet and tile remodel. He was very informative, and helped every step of the way from selecting products to installation. We love the results!
Anonymous Customer
- CO
,
United States
05 Sep 2023
Great prices. Great service. Great selection. Used them for decades.
Karen J
- CO
,
United States
05 Sep 2023
The installers were great, respectful and were finished in a half day! We purchased our carpet from the store in Longmont nit Thornton.
Rodney and Lessie D
- CO
,
United States
05 Sep 2023
All the installers were awesome and very professional. Our sales professional, Robert went out of his way to help us choose our materials and was very helpful in all our dealings with him. We would definitely request Robert and his expertise again when we shop at Carpet Exchange.
Anonymous Customer
- CO
,
United States
05 Sep 2023
Great prices! Awesome Service!! Very happy.
Ted H
- CO
,
United States
05 Sep 2023
My neighbor recently upgraded his home and told me that he used Carpet Exchange. I had gotten a quote from another carpet dealer in the area. Carpet Exchange was much better and the installers were professional.
Anonymous Customer
- CO
,
United States
03 Sep 2023
KIM IS MAY SAKES PERSON AND SHE IS GREAT
Pat C
- CO
,
United States
31 Aug 2023
This was our third carpet selection at this store and have always received professional assistance.
Mary
- CO
,
United States
31 Aug 2023
Rob was great at informing us of carpet choices, prices, and process. He was knowledgable and friendly. We went to the store multiple times to borrow carpet samples and ask questions, and he communicated with us every step of the way
Installation was similarly great. Tino and Oscar were friendly and efficient. I particularly noticed the great job they did of trimming out carpet angles on the stairway, and of intricate edges in a walk-in closet.
I have already recommended Carpet Exchange to my neighbor.
Matt
- CO
,
United States
31 Aug 2023
The teams of installers for both LVP and carpet were amazing. They went above and beyond
Dorothy H
- CO
,
United States
30 Aug 2023
From start to finish, our experience was an excellent experience. We received great value for the price we paid. Our installers were excellent. They called. They were on time, extremely professional and careful throughout our house while they installed our carpet they were a pleasure to have in our home.
Brian R
- CO
,
United States
29 Aug 2023
Product was good, Installers followed contact instructions for our Security building access. Install was well done and timely. No problems, I would use them again, Thanks
Anonymous Customer
,
29 Aug 2023
Our salesperson Michael was easy to work with. Raul and Leandro who installed the carpet were professional and courteous. They cleaned up and hauled away their trash
Happy c
- CO
,
United States
29 Aug 2023
Doris was very helpful and a pleasure to work with. She understood our needs and allowed us to move at our pace in setting installation. Nico our installer was very conscientious and knowledgeable of what was needed to complete the job. We are very happy with the work done and the product provided.
Randy
- CO
,
United States
29 Aug 2023
Carpet installation went well. We had some issues with the Kitchen flooring that they fixed right away.
Jonah F
- VA
,
United States
29 Aug 2023
Had a great experience and got a great deal had one hickup with salesman not responding to me but got ahold of Evelyn and she helped right away! Will tell everyone in market for new floor to check out carpet exchange first. I live in Virginia and received product within 10 days from order. Very happy and pleased.
Tim L
- CO
,
United States
29 Aug 2023
Happy!
PLC886
- CO
,
United States
29 Aug 2023
Margie was very helpful helping me with my decision. I love my rug!
Anonymous Customer
,
29 Aug 2023
installers were the best i have ever had the privlege to work with. Jeff Ford was also a pleasure to work with.
Stew M
- CO
,
United States
29 Aug 2023
At first our salesperson had trouble answering questions and we ended up selecting the wrong carpet. Then Andrew stepped in and we got our issues resolved. Installers were great.
Rick
- CO
,
United States
29 Aug 2023
The installers were very fast and caring did a good job. Products were high quality. Friendly sales staff.
Anonymous Customer
,
29 Aug 2023
Great customer service
Mary Lou M
- CO
,
United States
29 Aug 2023
I have bought carpet from you since 1999. You re-carpeted my whole house in 1999. I bought two pieces this last month and both came in sooner than expected and I love them. I will use you again if I need more. Everyone was very friendly and polite. Keep up the great job.
Ron G
- CO
,
United States
29 Aug 2023
Courteous, no pressure in-store experience. Great carpet selection with expert advice provided. Carpet was delivered as promised, and installers did a great job.
Marj S
,
25 Aug 2023
We went through Costco in the Springs, so am not sure which store they came from. But Cesar and his partner did an excellent job and were personable and enjoyable to work with. We would definitely recommend them and use them again ourselves if we have a need in the future.
Deaner
- CO
,
United States
24 Aug 2023
Robert did a great job. Installers did nick freshly painted baseboard & scuffed wall. We went back & retouched up areas. Only displease installers need to clean off driveway upon leaving. Small carpet pieces left behind on driveway. We cleaned that up.
CSMisener
- CO
,
United States
23 Aug 2023
We have used Matt several times for our rental properties, and our home. He's terrific!
Deb H
,
23 Aug 2023
Everything went well
Roy
- CO
,
United States
22 Aug 2023
All of your folks were easy to deal with and knew their business. The price was less than another quote from a Boulder store.
Nancy F
- CO
,
United States
22 Aug 2023
We liked that we could take home samples to try in our rooms. The install was so smooth and the two gentlemen who did the work were very courteous and kept everything clean.
Happy CE c
- CO
,
United States
22 Aug 2023
I recently purchased both luxury vinyl and carpeting. There were numerous choices for each and it was easy to find products I like. The installers were excellent.
Carpet Exchange
- CO
,
United States
22 Aug 2023
We really like our new hardwood floors. The quality is great and reasonable price. It also is very easy to clean. We recommend Carpet Exchange as we thinks is the best store to shop for hardwood floors.
Lynn
- CO
,
United States
22 Aug 2023
Found to be on time and professional
Anonymous Customer
,
22 Aug 2023
Good
Mary
,
20 Aug 2023
They were very helpful. Very curious and friendly.
Great Carpet Great S
- CO
,
United States
18 Aug 2023
The buying process was very easy and quick. The installers were SUPER to work with and took great care of our furniture. The installation was very professional. They stayed until the job was done. We are very satisfied with the product we purchased. The house looks great!
W Summers
- CO
,
United States
18 Aug 2023
Kelley was amazing, very patient and knowledgeable. We'd go use her again anytime we need carpet or flooring.
Barbara B
- CO
,
United States
17 Aug 2023
Working with the Parker store was a great experience, from our initial shopping trip to the final install. Store manager Jimmy Dadiotis was professional, super helpful and very responsive. I chose the wrong color/tone for my carpet, and they cheerfully re-ordered and made it right. Wow!
Chosen o
- CO
,
United States
17 Aug 2023
Dave Haberacker was helpful and reliable and friendly.
Bxstr
- CO
,
United States
16 Aug 2023
Great experience! Easy to get information and straight forward process. Very pleased with the whole experience.
Anonymous Customer
,
15 Aug 2023
Ken was so easy to work with and so patient with us making decisions. Our carpet installers were very professional and took care of our furniture nicely.
Janet N
- CO
,
United States
15 Aug 2023
We were very pleased with the vinyl plank and carpet that was put in our home. Dan from R and J Flooring did an excellent job with installation which included leveling out two large areas of the main floor. The product looks and feels great. The carpet installation was quick and professional too.
GK
- CO
,
United States
15 Aug 2023
We love Larry, he's great! We are loving our floors and carpet!
Anonymous Customer
,
15 Aug 2023
Awesome experience!!
Jon
- CO
,
United States
15 Aug 2023
Shopped Home Depot first and found we not only were able to get better quality carpet but, saved almost $1000 on project. From start to completion, was outstanding.
Cheryl DRISKILL
- CO
,
United States
15 Aug 2023
Very friendly and customer driven. I will continue to use this store as my go to flooring needs.
Main
- CO
,
United States
15 Aug 2023
Service in store was excellent. Delivery on time. Installation seems so far perfect. Installers need to pay more attention to moving furniture.
Made Carpet Buying E
- CO
,
United States
15 Aug 2023
We looked at all kinds of flooring options for our basement and ultimately decided carpet was the way we wanted to go. After looking at reviews we decided to visit Carpet Exchange in Arvada. Jessica was our sales person and as expected she listened to our thoughts and then spent a lot of time showing us options. With their great selection we found a carpet we liked, and then Jessica walked us through the process. Since we were rebuilding a basement that had flooded, we needed it installed on a particular day and she made that happen. All and all a very positive and seamless experience, from sales through installation.
P. Morrell
- CO
,
United States
15 Aug 2023
I was surprised at the 'no pressure' sales and Levi was very informative.
CoriJo
- CO
,
United States
10 Aug 2023
Shaun was super dope! He was really friendly from the second I walked in and even guessed the kind of carpet I was looking for based on my binder! He helped me a hunt through the towers of carpet samples to find the perfect one without the patterns I dislike, it was basically a gym workout! He didn't even make fun of my handmade drawings of my house and the areas I needed covered. He made sure the install went smoothly, and was done right. If I ever need flooring he's my dude 100%
Anonymous Customer
,
09 Aug 2023
We were very pleased with the customer service, and the install process
Dan
- CO
,
United States
08 Aug 2023
Prompt, good service. Carpet looks great!
Anonymous Customer
- CO
,
United States
08 Aug 2023
Elise was very professional, attentive, and objective in helping us find the right carpet to replace the one on our entire second floor. We were provided several samples of different type of carpets to bring home and to verify we liked the quality and color. Everything during the purchase, selection, and installation, is written down black on white, with no surprises or "hidden rules". The bill is very detailed and there are many convenient payment options with no added or hidden fees. Everything is clearly spelled out, which is MUCH appreciated.
The installers arrived early and finished early, professional, quiet, and clean. They explained in detail what they were going to do, and checked that the carpet they had was the same as the sample we could keep to make sure there were no mistakes. They moved the furniture with care and with no damages. They also asked us to review the installation together with them, once finished.
We would recommend Elise and this location's (Englewood) services again.
Dj
- WY
,
United States
08 Aug 2023
As usual, all was great. My family loves the new floor.
Anonymous Customer
,
08 Aug 2023
good
Miscommunication and Response
- CO
,
United States
08 Aug 2023
Overall experience was very good. Our lower rating is due to the miscommunication between the store and the installers. The information about the amount of furniture that needed to be moved was not communicated to the installers and they were undermanned to handle the install. Upon notification, the store manager, sales associate and staff responded quickly and was able to reschedule for the next day. Install went well and was accomplished without an issue.
Sparky2112
- CO
,
United States
08 Aug 2023
Excellent sales staff, skilled installer.
John S
- CO
,
United States
08 Aug 2023
Great experience. I have 5 rentals will use them again soon as well as for my home. Daniel is great to work with. Understand the customers needs and budget. Also Daniel did great to meet the time line and exceeded expectations.
Marcy
- CO
,
United States
06 Aug 2023
My purchase experience was excellent with the manager, John ! He was knowledgeable helpful and patient through the whole process. He was diligent about getting the order done and the best crew to install the carpet installation team did a fantastic job were thoughtful and very timely. The carpet looks great and I'm very pleased with the overall experience.
Mike P
- CO
,
United States
05 Aug 2023
We worked with Julie at the Thornton store who was great throughout the process. The quotes were timely and accurate, Julie even worked during her days off to help us meet our timeline. Communication was excellent regarding delivery of materials, scheduling installation, arrival of the installers, and follow-up upon the install completion. Installation of the LVP, carpet, and sheet vinyl was fast, quality installation, and thorough cleanup. We have received many complements on our flooring!
McKay i
- CO
,
United States
02 Aug 2023
Overall good experience. We did some price shopping before purchase and they were very good. The delivery timeframe was amazing since they had some in stock. The installers were quick and polite although there were the odd little things like not putting door stops back in place and we found them a few days later in odd places, but no other issues.
Donna S
- CO
,
United States
02 Aug 2023
I received excellent service from Randal and the scheduling group, the laminate installers and the carpet installers. Everyone was very professional. I would recommend everyone involved. Thank you!
David A
- CO
,
United States
01 Aug 2023
Levi did an excellent job of taking care of us. He is extremely professional, knowledgeable about all types of flooring, and his customer service skills are outstanding. I highly recommend that you ask for Levi when you visit Carpet Exchange.
Master Bedroom U
- CO
,
United States
01 Aug 2023
Sales person was very helpful and knowledgeable. Installer was excellent. There needed to be an adjustment and installer was back next day to take care of it. Was a wonderful experience.
Anonymous Customer
- CO
,
United States
01 Aug 2023
Excellent
V Mason
- CO
,
United States
01 Aug 2023
Jimmy helped me from start to finish and was incredibly professional and friendly. I was working with a tight timeline and he did everything possible to make install seamless. The carpeting install team was wonderful and respectful of the property while getting the job done in a timely manner.
Anonymous Customer
,
01 Aug 2023
When the carpet was relayed, their contractor was fast accurate, and courteous. One closet was not done and it may have been my fault. Nevertheless with no charge they came back and carpeted the closet. Wow wow wow that is customer service.
Jesse zesiger
Mike
- CO
,
United States
01 Aug 2023
For the most part everything went well. My only complaint, is the carpet install at the top of the stairs looks unfinished. Edge of carpet is visible.
BARRY
- CO
,
United States
01 Aug 2023
THE GUYS WHO PUT DOWN MY FLOORING WERE VERY FRIENDLY AND EASY TO WORK WITH.
Allison G
- CO
,
United States
27 Jul 2023
Matt was great!
I thought carpet exchange had more of a variety to choose from than other companies. They were priced just right. Looks great! I will shop there again!
Carpet Exchange
has a Shopper Approved rating of
4.7/5
based on 3500 ratings and reviews