Ratings and Reviews

Kelly and Carpet Exchange, I want to thank you for an awesome and pleasant experience in acquiring new flooring. Kelly did a great job helping me pick out the laminate that would match the best. And I love how it looks. I want to give a shout out to the fellas at ZD company that installed the laminate. They were very conscientious and hard working. A huge Thanks to everyone that made this project a success and pleasant experience.

The Thornton tile and carpet installation crews did great jobs. They started on time and finished early.

Everything went well, no issues

We were looking for an area rug for our living room and found one which was appealing to both of us. David, the sales associate who assisted us was extremely professional and very helpful. We eventually returned and purchased a smaller rug for the dinning table.

Andrew was the advisor that helped us and his install team was amazing. Got it done in a timely manner and was on time and was very clean.

I have purchased carpeting from Carpet Exchange twice in the past 15 years. Each time the customer service was excellent, the installers were careful, qualified and pleasant, and the overall experience was great!

Excellent pricing and product. Very professional service dealer and installers we're wonderful. Installer even offered to help me and my girlfriend put furniture back which we declined. But it's the thought that counts!

Maty and Andrew were so outstanding they will be bid our Cjurc carpet and stone work!!

Actually shopped at the Longmont location to find an area rug. The in-store selection was great and we found exactly what we hoped to find. The salesman was very helpful during the entire shopping and purchasing process.

Lisa was great to work with! She was patient, very knowledgeable, and quickly responded to all of my questions throughout the process. Mike and his install team were great too!

Great people to work with.

Greg at the Highlands Ranch store was very professional and efficient.

Michael and Adam were really incredibly helpful. They helped us meet our timeline and were always very friendly! Also, thanks for the help you gave for my son's library - truly above and beyond. The guys who installed the vinyl and the carpet on the stairs SHOCKED us by how fast they were and the skill that they demonstrated. Really! I don't usually say that since I'm fairly judgmental. All around, everyone involved were superb!

The staff was very knowledgeable and helpful. Installers were very good and cleaned up nicely.

Found an affordable carpet in stock that worked perfectly for our basement. The whole process was simple and installation was great.

Great help and knowledge from Matt Even your salesperson. Carlos your installer was like watching an artist!

Worked with Tara Oliphant, she was awesome. Couldn't have asked for a better experience. Thanks !

We were very pleased with our overall service from start to finish with Carpet Exchange. Very pleasant experience.

When we initially shopped at Carpet Exchange, we were concerned that our project would be really expensive since carpet removal & disposal, furniture moving and installation are not included. We tried to shop at the big box stores, but not only were the initial prices much more expensive (like double), we could not get anyone to call us back. We were able to have someone from Carpet Exchange come within a few days to measure, and then had a great experience shopping for the exact, high-end carpet and pad we wanted. Installation was painless: the installer communicated well, the installation itself was perfect, and he cleaned up after himself. We LOVE our new carpet and cannot wait until we can afford to replace the rest of what's left.

Great experience! Jared Schultz handled everything we needed for new carpet and padding. He stayed in our price range and offered the best for our budget. We are extremely happy with our purchase. The carpet installation crew did a top-notch job. They were very courteous and careful with our furniture, moving items from room to room and did a fantastic job on the installation. Great work!

Our concern was that we ordered some flooring and had to pick it up at the Havana store which was no big problem, we rented a trailer and picked it up. However then we decided to do our stairway with the same flooring, matching flooring, which our friend did install matched stair pieces, We found out there are no stair panels/ pieces for the flooring we ordered, so we ended up ordering more flooring and stair noses that we can use for the stairs. (much harder and more expensive to install) Now again we were told we that these two bundles of flooring and the stair noses could not be delivered to the county line Road Store, so we went and picked them up. When we got there, we were given one that was damaged on the end which we accepted because one strip does not fit three stairs and we can only be used for two stairs therefore that part damaged was wasted anyway. However after getting there we found out that the entire shipment was not there, they were lacking one floor nosed! I then again asked if it could be delivered to the county line store since they deal with them as their warehouse. The person that was helping me load, said he'll have to talk to his boss. So, I waited another week or two and they notified us that we have a floor nose ready to be picked up at the Havana Street store. I again asked why can't this be delivered, one piece of stair nose, to the county line store, and they said that is not our policy and we need to come down and pick that piece up. So this means for one flooring project we rented the trailer and made a total of three trips to get what we needed. This is clearly no good customer service! Amy at the County Line store is wonderful.., we cannot say enough good about her! Joe Chalupa (303) 246-8267 Kim Davis

I am very pleased with the overall experience of replacing the carpet in my house. From the sales assistance to the installation, everyone was very knowledgeable and professional in what they did. I needed a quick completion and the carpet had to be ordered but everything went as planned and was completed on time. The installation crew was remarkable. They put in two days of very hard work and it looks great. Very happy!

Our experience was good.

Excellent

Lisa was awesome. We literally went to every floor store and Lisa was by far the most friendly and helpful. I thought we got a great product and Lisa was extremely helpful and understanding about the gravity of the decision. I have 2/3 installed and it looks great

I should have asked for details on the costs. I paid $245 to move "heavy furniture", which I thugh was specific to the safes. . The installers did not move my safes. To get the project done, they laid the carpet around the safes, leaving the extra carpet. Now I have to find someone to move the safes, lay the carpet...

This is the 4th time we have had the need for home improvement and each time the experience was fantastic in terms of pricing, quality of products, professionalism, workmanship and customer relations. It doesn't get any better!

Had no problems with them and they even changed the installation day as it was to snow (and it did) the date of the installation.

Dave in Colorado Springs was awesome to work with. Spent time explaining each of the types of flooring I liked and gave recommendations. Was always available to take calls or prompt to return a call. We went to the warehouse in Aurora to pick up product since we used our own installer. The end of several boxes were damaged and some of the vinyl planks were cracked but Dave offered a satisfactory solution if we needed it. Thank you!

We are happy with the carpet and happy with the ladies help and John's too!

Jennifer, the sales rep, was knowledgeable, professional, friendly and patient. When the decision was made as to our new floor coverings ,the installers were excellent! Arrived on time with the team and worked continuously to complete the project in a timely fashion. Both the LVP installation and carpet installation were completed with care. Would recommend Carpet Exchange to friends!

Mark was excellent helping us find the best selection that worked with our budget. The installers were absolutely awesome - extremely friendly, helpful, fast and very professional. Overall great experience.

The Boulder staff provided professional, friendly service in a pleasant setting with an excellent selection of products. I've bought three carpets from them, and have always been pleased with the whole process!

We came to get a smaller rug that matches the 3 others like it for our remodeling efforts in Canon City. The sales staff was great, and we had an overall great experience. Thank you. Dehl

Great experience, professional and helpful.

Store displays were nicely arranged and the store was very clean. Sales personnel were professional and worked well together. The installer scheduled to put our new carpet in arrived exactly on time and went right to work. Although he did not speak fluent english he was able to convey his process and did not waste any time on idle chatter but worked until the job was finished. He took no lunch break and kept the working area clean and orderly at all times. Having been in the carpet business myself (years ago) I was very impressed with this installer and his finished product was nothing short of outstanding. Very professional. When the job was completed he cleaned up the area and took all the scrapes with him. Any future jobs I'll request this man again. Thanks for a job well done.

Working with Jimmy was amazing. He went above and beyond to get a quick turnaround on our project. The quality of work is amazing.

Overall experience was good.

We have been greeted each time we come in by a friendly associate. Doris was very helpful and communicated with our order which was a couple weeks early.

great service

Our experience was very positive from the start. Tammy was extremely helpful in product selection, follow through and scheduling installation. The installers were amazing. How do they move all that furniture and old carpeting, then re-carpet so quickly and professionally? I definitely recommend Carpet Exchange and this store in particular.

I've worked with Jimmy twice now, and have had such an excellent experience both times. He guided me to really great options and then was attentive throughout the installation process. Can't say enough good things about Jimmy and the crews he sent over.

The delivery guys were excellent. They went above and beyond what was expected of them, great job!

It was a great experience overall. From beginning to end. We will definitely be back for our flooring needs.

The purchase and installation process was painless and efficient. We found the pricing to be reasonable for a high-quality product. We are very happy with our new carpet.

Mark made shopping so easy after we explained what we needed. He quickly gave us several suggestions of carpet that would work and we were able to pick one with the pad. We are very pleased with the result.

Tami Becham was amazing and the installers were wonderful, they did an amazing job.

We really appreciate the help from the Doris at the 410 N Academy location. We need a stair nose, and all we had was a small piece of our that broke off. She did not give up until she found what we were looking for. A perfect match Thank you! Doris.

We had all the carpet replaced in a 10-year-old house we were moving to. Randy Shoemaker was extremely helpful, professional and always available and responsive throughout the process. All the sales and service team, and the installers, were very professional. I would highly recommend Carpet Exchange.

Working with John was a breeze. Great store!

We had a wonderful experience from the moment we first walked in to look at new flooring with Daisy, through the entire installation process (Omar and crew were top-notch). We will definitely be back for our next project.

From sales with Shan to install with Omar experience with carpet exchange was top notch! I compared prices with local competitors and carpet exchange could not be beat. Great product and great service. Thanks, carpet exchange parker!

Great service from Cheryl Madison. Prices and selection are competitive and the installers, Abraham and Isaac, do an excellent job. I have used their services three times!

Excellent products and service

Third time I purchased and installed LVP from Carpet Exchange. Great experience would recommended them and use them again

Very happy

Connie was great to work with and the installers were amazing.

Carpet Exchange provided a very competitive in-home estimate for our home. Sales Consultant-Alex Celis was professional, friendly, and responsive to our questions. A follow-up visit to the Thornton, CO location to see additional carpet samples and rugs was also useful. Financing options at 0% interest over 2 years were excellent.

all good

The accommodation of your site to view our potential purchase in situ helped us to make our decision regarding both the appropriate size and color. Our rug is perfect!

Overall a very good experience, but I had to keep on top of things and push the salesperson on a few things in order to keep the project moving and on schedule. Not horrible, but she should have been a bit more proactive in my opinion. The install crew was fantastic. They were so fast, did a beautiful job and cleaned up nicely. I expected a fair amount of dings and scratches on the wall but there were none that I have found. I thought the cost for their work was well worth it and am very happy that I let them do it instead of tackling it myself.

Everything was fantastic! Starting with Andrew, who really set the bar high, to Martin who did an amazing job on the luxury vinyl planking, to Carlos and his superb team who installed a ton of carpet, this group was top notch! I sincerely appreciate the attention to detail and work ethic from Carpet Exchange. The prices were very reasonable, and the communication was on point. I can't wait to do my next project!

Dan did an excellent job and my wife and I were pleased with all he did. My wife (the inspector) is especially pleased. She wishes we could do the same in other rooms of the house. Maybe some day. Dan was neat and cleaned everything up perfectly. He is a pro at what he does.

Ken was very helpful, knowledgeable, friendly Really appreciate his customer service

All went well, very satisfied

My salesman was excellent and a gentleman! After I described what I wanted, he took me directly to exactly the tiles that fit my needs. I did have a problem, however, with the installation, not the product. The regional manager was able to resolve the issues in an exemplary way. Overall, I would highly recommend Carpet Exchange - Greeley.

Eric, our installation Professional was FANTASTIC! He asked questions about transition areas, explained the Entire process of what he would be doing and quickly got to work. Eric was pleasant to talk with, respectful to me and my wife and very Courteous in his action regarding installing and in Cleaning up. The Carpet is wonderful and such a Beautiful addition to our home.

I purchased from store on County Line Blvd in Englewood, CO

Very nice sales lady.

Great job, both at the store and with the installation. We are very happy with it all! Thank you!

It was superb from the first time we walked in the store all the way down to installation. Alec went above and beyond and a very sincere honest person. He it all possible

Greg was really good to work with. Really appreciate him being professional and accommodating to our needs. We liked working with him.

Mr. Greg Warner was the sales representative. When we walked in, he greeted and helped us right away, making us feel welcome and comfortable. He was friendly, informative and non-pressure. We appreciated his suggestion to take home, a sample of the carpet we chose, to be sure that it looked good in our home before purchasing it. So we took his advice and kept the carpet! His follow ups were appreciated and even though Greg Warner was professional, he's also a good person! The carpet installers did a great job, they were on time and left no mess. Thank you carpet installers! The price of the carpet and installation was the lowest out of all the places we looked into, the quality and comfort of the carpet is great, the service was great and if we need more carpet in the future, we'll be sure to go back to Mr. Greg Wagner at the Carpet Exchange at 410 North Academy Blvd. Thank you, Greg!

Awesome customer service and the Carlos and Carlos Father son install team was top notch!

Nothing has changed in 15 years of buying products from carpet exchange,Greg Warner has done a fantastic job with all my property and my home.I was diagnost with cancer this year Greg took me to his office and talked with me and made me feel good.Greg has a huge heart and is very compassionate. You won't find many salesmen like him my wife and I consider as a true friend.

Daisey in the Store and Arturo and his Crew in the Field Excellent Work Excellent People Frank Hammond

Great people to work with

When I called customer service to tell them the installer left off the transition piece, they immediately assured me it would be taken care of. In two days another installer came out to put the piece in place, amazing since my house is in Granby.

Great service from the manager, John and great product.

Tony was very helpful, on the phone and in the showroom. He did a great job, and was a pleasure to work with. I really like the way the carpet looks in the room.

Flooring arrived considerably ahead of schedule. Floor laying was done within a few days thereafter . Only took a few hours to lay and clean up was meticulous . Closet doors rehung so slid better than before.

I have worked with Scott for several years on 3 houses now. It has always been a pleasant experience! I trust his knowledge and expertise and he always has the best advice for my homes. The product is quality and installation is always amazing! Customer service is incredible. Highly recommend this store and Scott!

It was fantastic. Our salesperson was Austin was fantastic. We had to make several changes to the order as updates to our house progressed and he did them and remained as nice as ever. The prices are good and the quality is excellent. We are very happy with our experience working with Austin and Carpet Exchange.

T. Haydel is FABULOUS at customer service. She, and her manager, handled our transaction and any concerns with ease and professionalism.

Margie did a great job handling the order and Juan Diego and his team did an excellent install. Very cooperative and upbeat. Highly recommend CE Boulder

Jeff is great and I've done business w him before; excellent customer service

We deal with Ken Plum. He is amazing!

The carpet was great and Allen worked with us on scheduling a date for installation. The installation crew was super. Joel, was very personable and did an outstanding job.

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We had a great experience working with Jimmy from the Parker store. We appreciated his professionalism during the process. Our floors were installed on time and look beautiful. The installation crew did an excellent job and were on time and finished ahead of schedule. I would highly recommend the Carpet exchange.

I found the sales as well as the installation staff very professional. They were all very accommodating with scheduling issues to minimize our down time. The only moderately poor issue was the availability of some of the carpet selections we wanted but that was a manufacturing problem and not Carpet exchange.

Everything on time and as promised

Manager Randy Shoemaker was very efficient, friendly, meticulous and extremely helpful throughout the process.

Daisy was great in helping me with the selections for area rugs and counter tops!

Installer did a good job, cleaned up the room with vacuuming, and took the old carpet and pad away. He did not sweep up the hallway between the room to the garage. He also "serenaded" us very loudly, ( he was wearing headphones to listen to his music) Overall we are happy with the job he did!

Lisa and Tony were most helpful . Thank you

Overall really good experience

Excellent customer care in fondo g the right product. Excellent installation team.

We had the best and most helpful person in our search for carpet! Stacy is her name and she was extremely knowledgeable, helpful, patient and kind, what a valuable employee you have. She is truly a gem. Thank you

Salesperson wasv ery professional, efficient, and accommodating. Installers were especially qualified and got the job done in less amount of time than we anticipated. Job well done!