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Ratings and Reviews

Merchant Reviews Summary
4.7
3964 TOTAL RATINGS
Overall:
5
 
(3300)
4
 
(471)
3
 
(95)
2
 
(46)
1
 
(52)
4.7 Average (3964Total Reviews)
Customer Ratings & Reviews
Michael L - CO , United States
17 Dec 2024
Alexandra was wonderful to work with! Start to finish she was knowledgeable and on top of every detail. We could not be happier with our experience and the final finish of our project.
Deb - CO , United States
16 Dec 2024
The guys did a great job installing carpet around the curves and angles and provided great customer service.
Joe - CO , United States
12 Dec 2024
The carpet is lovely. The installers were pros. We're delighted with our purchase. My only disappointment is that we didn't receive a follow-up call, text or email from our salesman Matt, asking us if we were satisfied.
JFB - CO , United States
11 Dec 2024
Product is fine and the individuals within the store are friendly, business and customer oriented, and knowledgeable, Our issues were with the installer group: 1, suppose to visit house to ensure the new flooring would fit in a few tight places like under refrigerator; scheduled and re-scheduled 3 times, 2. when notified of install date-no one arrived, several calls later, the installer had another job which was more important to him so our install was reset for the next day. 3. one very busy and seemed quite skilled man did everything by himself; however, after completion the moving of the stove caused it to cease working, the dishwasher also ceased to work. $200 additional was spent to get the dishwasher operational again and replaced the stove as well. We can recommend the store and crew as well as the product we selected, just a disappointed in the installation effort.
Anonymous Customer ,
11 Dec 2024
Good information shared on products to help make the right choice for our needs
Scott S - CO , United States
10 Dec 2024
Ginger made the process seamless. The installers were respectful, fast and did a great job installing the flooring. Highly recommended.
Anita - FL , United States
10 Dec 2024
Excellent experience from beginning to installment...Doris was an incredible rep! And my installer Ramiro and his crew were first-rate! Bravo - I highly recommend them!
Carpet ,
10 Dec 2024
It was in Longmont but that store is not listed.
Ria - CO , United States
10 Dec 2024
Exceptional customer service.
Mark S - CO , United States
06 Dec 2024
I have been working with Tami on getting my master bedroom carpeted and tiling two bathrooms upstairs. The tiling is already done and OMG it looks amazing. I've had to reschedule the carpet job several times and they worked with me every time. I wouldn't even think about going anyplace else for carpet and tiling.
Alan & Robin R - CO , United States
04 Dec 2024
Carpet Exchange LVP review We recently contracted with Carpet Exchange-COS North to provide us with LVP flooring and installation of the flooring. WE went to the store location and were introduced with Randy. We were looking for a quality LVP flooring at a fair price; Randy hit it out of the park. We shopped around and Carpet Exchange provided us with a high quality product at a very affordable price. Randy had a sample of the flooring Fedex to us a couple days later, and it matched what we were looking for. Then we shopped around for installers, again Carpet Exchange was the winner. On installation day, we received a call from Shane announcing his arrival time. Shane is a 'one man show' and definitely lives up to the challenge. He installed our LVP flooring in a matter of hours; performing intricate cuts and leaving little waste. Shane installed flooring in our mater bedroom, walk-in closet, and top landing with linen closet; he laid the flooring without any transition pieces into the closets or landing. Everything was Awesome, the flooring was flawless; a job well done by one person in a short amount of time. We highly recommend dealing with Randy at the Colorado Springs north location of Carpet Exchange fir quality products at an affordable price and fantastic customer service from the beginning of our project to the end. And for installation, Shane, a contractor from CE, was beyond belief. He is efficient, professional, and personable. Carpet Exchange Carpet review We recently went shopping for carpet and LVP flooring, after visiting several businesses and comparing products and prices, we decided on Carpet Exchange North in Colorado Springs. We met with Randy, who explained about the products and warranties, as well as pricing. He was very personable and knowledgeable about all their products. We wanted a wool berber carpet and he offered us a great product that happened to be on special. Randy informed us that Carpet Exchange dealt with a few Manufacturers that offered them a very good price on their products. On wool carpet was no exception, along with high quality. We did our research and looked for a carpet installer and Randy provided us a contractor that CE deals with, his name was Romero. Romero was a hard worker along with his crew; we found out during the installation, that wool berber carpet is a difficult material to work with, especially during colder weather and particularly on stairs. Romero installed carpet in our two spare bedrooms and 14 stairs; and he did a very good job. He carpeted the stairs as well as the stringers, not an easy task; but Romero made it look easy.
Jerry - CO , United States
04 Dec 2024
We have enjoyed an excellent carpet purchase and custom whole house multi-floor installation experience with Carpet Exchange as a company, our very knowledgeable & helpful sales person Todd Faulkner, and the highly skilled & detailed oriented installation team. Our carpet installation requirements included detail attention for covering hydronic heated floors with surface exposed tubing throughout the house. The installation team successfully installed 100% of our whole house carpeting without damage to or puncture of our in-floor hydronic heating tubing. We highly recommend Capet Exchange for their wide selection of quality carpets that included hydronic heating compatible carpet choices and the associated under carpet padding.
Kevin O - CO , United States
03 Dec 2024
Great service from these folks. The carpet installer was the best!
Tracy & Mike S - CO , United States
03 Dec 2024
I want to first thank Harrison Lipschutz, our salesman, who walked us through the differnt style floors and suggested the perfect floor for our needs. These floors were installed in Winter Park, Colorado. He was also able to get samples mailed to our house within days to bring up to see what color worked best for us. We asked that the floor be installed within 3 weeks and it was. Nick, the installer tore out our existing floor and tile, poured leveler and installed the floor. He did any amazing job and called me daily during the process. Other than a little touch up on the basboards (which needed it anyway) and some dusting, there was nothiing else to do. We are so happy with the outcome and recommend them highly!
Ken Y - CO , United States
03 Dec 2024
Mike is Excellent
Bernie - CO , United States
27 Nov 2024
Doris helped me pick a perfect match!
BRANDON - CO , United States
26 Nov 2024
Cameron is amazing to work with and extremely knowledgable!
Linda - CO , United States
23 Nov 2024
Judy Paul was a great person for Carpet Exchange to have. She was patient and always willing to go the extra mile.
Deborah - CO , United States
19 Nov 2024
expert advice, took time to explain and allow decisions
Randy - CO , United States
19 Nov 2024
Tami was excellent to work with
Renee - CO , United States
19 Nov 2024
Randall could not have been more helpful!
Debby T - CO , United States
18 Nov 2024
Mark was very flexible and knowledgeable about the types of carpets. He helped me to choose one to fit my needs and helped from this point to scheduling and installation. It was not an easy install as we decided to do it in 2 phases - upstairs and downstairs - but it all went smoothly in the end.
D. M. - CO , United States
13 Nov 2024
Great customer service. Excellent choices. Expert advice was so welcome. You don't buy carpet every year. Mike and his team were so helpful and patient. We ended up with a quality product that I feel will last longer than we will. The installer showed up in a snow storm. He worked on his own with speed, skill and efficiency. He did have to call for assistance to lift the carpet as it was terribly heavy. Great job and the carpet looks terrific.
Great I - CO , United States
13 Nov 2024
Carpet too expensive for what it is, but it was the only one that even came close to what we needed. No contact info for installers before store opens; this was critical on a snowy morning. However, installers were willing to cut goods in the warehouse to keep us on schedule. BRAVO to them! Friendly and courteous installer team. Minimal wall and baseboard scuffs. Truly professional.
Jeanne - CO , United States
12 Nov 2024
Not our first experience. We close carpet exchange because of previous use. Rachel was excellent to work with. Installers went above and beyond. Very professional. Not always the least expensive, but worth it.
G - CO , United States
12 Nov 2024
You need to improve your carpet quantity estimating. We had enough leftover/extra carpet to do another room. Your installation crew did an excellent job, however, one of the installers had a habit of leaving big wads of carpet cutting chaff under the carpet steps and I had to ask him to vacuum it up before attaching the stair pieces to the stair treads.
Jay M - CO , United States
05 Nov 2024
Tami did excellent job of helping us select carpet & installers did excellent job installing. Installers were efficient with install & clean up. Carlos, Jesus & Jesus worked well together to get install done in one day!
Anonymous Customer ,
05 Nov 2024
Only had carpet stretched. Did a good job.
Steve and Roxsan - CO , United States
05 Nov 2024
Our sales person Greg Ruff gave us great advise in our quest for new flooring. Amazing installation in a very timely manner. Highly recommend Carpet Exchange!
Gabe - CO , United States
05 Nov 2024
Overall great experience, installers were great.
Esther H - CO , United States
03 Nov 2024
Mike Landers is quite an asset to your company. He is knowledgeable, professional, and very patient. He listens and is willing to give a sound advice should you ask for it. I'll give a 10 stars if I could. The staff are also great!!! Thank you for your service.
Cliff H - CO , United States
31 Oct 2024
After remodeling our kitchen we are very pleased with all of the work Carpet Exchange provided for us.. We are very happy with our new floor, countertop, and backsplash. Jeff Ford was able to make our experience pleasant and hassle free. I will return for our next project.
jim - CO , United States
31 Oct 2024
the installers were polite worked hard to install it in just one day.
Kris - CO , United States
29 Oct 2024
Great service
Anonymous Customer ,
27 Oct 2024
Our sales rep Karen was awesome and was very accommodating for our installation date. We needed to reschedule a couple of times due to health issues and she was very understanding. Chuck Gracey
Happy Colorado C - CO , United States
26 Oct 2024
Purchasing process was great. Margie my sales person was very attentive and helpful. Delivery was faster than expected. The early arrival of the carpets left me scrambling to find someone who could take delivery of the 4 rugs since I was out-of-state when I got a phone call that the delivery truck was 30 minutes away! Things worked out and I am happy with my purchases.
Bobbie - CO , United States
22 Oct 2024
I can't say enough about my experience with Rachel Chalker, she patiently guided me through the process of 3 major projects, granite countertops, LVP flooring, and carpeting. She personally came out with Alberto (LVP) installer and did the measurements. Every installer was professional, prompt and masterful. Rachel's communication was top notch and kept me in the loop every step of the way. A HUGE THANK YOU to Rachel, Alberto and the numerous installation experts, all of them went above and beyond!!
Anonymous Customer ,
22 Oct 2024
Installers were great
Anonymous Customer - CO , United States
22 Oct 2024
i was suppose to get a sample of quartz i ordered. I would still like to have on so when i look for backsplash I have something to take along to see what goes well with it. Is it possible to get a sample of Calcutta Gold? Thank you
Randy H - CO , United States
22 Oct 2024
Randy, our salesperson, was very knowledgeable and professional. We did have one minor snag when we requested a pattern match carpet for our stairs that was different than the rest of the carpet. Since it was a pattern match carpet, the required quantity almost doubled for the stairs which increased the price. We would not have considered that carpet for the stairs had we known. But in the end we went back to the original carpet for the stairs and all was good. The installers were fast and accurate.
Anonymous Customer ,
16 Oct 2024
you'll were great. thanks again for the great CS.
Curtis - CO , United States
16 Oct 2024
We initially had a problem with the installation of the carpet because we were not aware that the padding we chose was made of memory foam, which we physically reacted to. Carpet Exchange stood behind their guarantee that they would ensure we were happy with the installation, so they worked with us to replace the padding to one that worked for us.
Anonymous Customer - CO , United States
15 Oct 2024
Staci, the sales associate that we worked with went above and beyond to give us access to the materials and options that we were interested in so that we could make an informed choice. We are very happy with the choice we made and the scheduling and instillation went great. We are very happy with the result.
The R - CO , United States
15 Oct 2024
Team arrived on time. They were very polite, did an excellent job replacing kitchen floor and moving all heavy appliances and furniture that we were unable to move. Also did a very good job of removing old flooring, cleaning up, and replacing molding.
Bob A - CO , United States
15 Oct 2024
Judy was pleasant, helpful, knowledgeable and professional. A super experience purchasing from Judy!
Jim S - CO , United States
10 Oct 2024
Store manager Jimmy Dadiotis was extremely professional, knowledgeable, and accommodating. All aspects of the project were accomplished in a timely manner. Omar and most of his crew were excellent craftsmen and were always willing to help us with large and heavy furniture. This was a large and sometimes tedious installation that was completed on time and as expected.
Teresa - CO , United States
09 Oct 2024
The staff members who assisted us were all wonderful and very helpful throughout our searching and purchasing process. The installers were absolutely awesome, personable and very professional! I am so pleased with the carpets and installation!!!! Thank you everyone!!
LCC - CO , United States
08 Oct 2024
Erin was great throughout the whole process. She gave me great information so that I was able to make a decision and then kept me informed on the timing and answered all of my random questions.
Karen A - CO , United States
08 Oct 2024
While our shopping experience was very good the installation was amazing! The 2 men who installed worked so hard for 3 days and did an outstanding job! They were professional and extremely polite. The entire experience was excellent.
Susan - CO , United States
01 Oct 2024
Salesman was professional and courteous. Excellent product and service.
Anonymous Customer - CO , United States
01 Oct 2024
Everyone, involved with the purchase, to the installation were great and were courteous and professional. The installation was great, the persons doing the installation knew exactly what they were doing and did it in a good time frame.
Anonymous Customer ,
01 Oct 2024
jose was the tile installer and the install was great very complete.
Anonymous Customer - CO , United States
01 Oct 2024
Great experience. We asked a lot of questions ans took a long time to to make our choice. We even changed a color at the last minute. Greg Warner guided us through this experience (that can be stressful) and we're very happy with the results. I will recommend to all my friends. Great experience!
Paul - CO , United States
01 Oct 2024
Told Mike Peterson what we wanted, and his knowledge took us to the carpets that met our requirements. When you purchase carpet, go to a carpet store. Carpet Exchange has a great selection and knowledgeable staff. The installers also did a quality job.
JD - CO , United States
27 Sep 2024
The only 2 issue we had was the installers after scraping/prying up old tack board used a broom and dust pan to clean up. This left a lot of dut on out fire place hearth that we had to clean up. The other was I asked them to leave the extra carpet and padding. I was told they typically return it to to the store. I call the store and verified that it was our to keep since we paid fir it. They did not leave the padding. Overall great service and did a great job with out tranisions.
Anderson - CO , United States
25 Sep 2024
great choices. very helpful staff. will go to them for future flooring.
Anonymous Customer ,
24 Sep 2024
The installer was fantastic. Did the job all by himself. Very professional.
Annette D. ,
24 Sep 2024
Levi & Shane were both great!
Sara - CO , United States
24 Sep 2024
We bought at your Longmont store. Regina was terrific and your installers were very professional and friendly.
Tom & Teri - CO , United States
17 Sep 2024
Great Installer very caring and thoughtful 5--GOLD STARS
Jean - CO , United States
17 Sep 2024
All good, Randy was very helpful with info about different products. Very appreciative of his advice and expertise, Matteo and his crew of installers were very good too,
Debbie ,
17 Sep 2024
Mitch Reiss was very helpful throughout the sales process. I never felt pressured to choose a pertain product or make a quick decision. He did a great job educating me on options. Gustavo and his team of installers were amazing! They do beautiful work and are very professional and helpful in every step of the installation process. I very highly recommend them.
Weinman - CO , United States
12 Sep 2024
Thank you we love our new carpet! Your installation team worked really hard!
Ralph C ,
11 Sep 2024
Your salesman Matt Even is knowledgeable and easy to work with. Great retail experience. We haven't gone thru the installation yet so can't comment on that.
Barbara and Chris - CO , United States
11 Sep 2024
Matt was very helpful with the carpet selection process, creating the estimate and scheduling. He also lined up an incredible install team led by Robert. The entire experience was fabulous and we highly recommend them.
Anonymous Customer - CO , United States
04 Sep 2024
I was required to make full payment prior to installation, however the initial installation was not satisfactory and cleanup was lacking. Follow-up efforts were not easily coordinated, but have now been completed.
TW - CO , United States
04 Sep 2024
My purchase and installation experience with Carpet Exchange was great. Salespeople are knowledgeable and the installers are very professional and quick!
Mike G - CO , United States
03 Sep 2024
While we had seen the ads and stores here and there, we really didn't know very much about Carpet Exchange. We were talking with remodel contractors and were not completely comfortable with timeframes, costs and materials selection. We wandered in to your store and were greeted by Christopher, who gave us our space and "checked-in" with us at appropriate intervals (he didn't "hover" and he wasn't pushy). Almost immediately we found materials that we really liked. Christopher took our selections and made some excellent recommendations of additional materials to review. To our surprise within about an hour we had selected flooring, countertops. sinks, and backsplashes / grout to do the two bathroom refreshes we had planned, plus new flooring for our Laundry room. Christopher had it all lined out, itemized and priced very quickly. The subsequent install (a few weeks later) was well coordinated and utilized skilled workers that were courteous and professional. Throughout the process, any questions that we had (mostly because we forgot a detail or two here and there) were answered promptly and in a courteous fashion - even when it was the third time I had asked the same question!
Anonymous Customer - CO , United States
03 Sep 2024
Very pleased with the Carpet Installation, and the Quality of Carpet chosen. Tami Beckham was very professional and extremely helpful while helping me pick out the Quality and Color of my Carpet. She is very knowledgeable and extremely helpful!! I would recommend Carpet Exchange and will be a repeat customer!!!
Bill - CO , United States
03 Sep 2024
Always a good experience. Second purchase from this location. Sales was very helpful in the selection process.
Anonymous Customer ,
03 Sep 2024
We are thrilled with our flooring and the installation crew were very professional, courteous, and did and excellent job!
Richard - CO , United States
03 Sep 2024
The entire process went well. Great quality, and professional staff.
Amy H - CO , United States
03 Sep 2024
Harrison is who helped us find many sample options to bring home. We took our time didn't feel rushed. Then once we were ready to purchase it all went quick. Very helpful. The delivery was great they took their time to do it right.
Jeff - CO , United States
03 Sep 2024
Thank you for a great job!
D & J - CO , United States
02 Sep 2024
Our trip to find carpet was made easy by the sales person (Matthew Morgan) as he informed us of carpet types, quality, the ability to take carpet pieces home for color, etc. The whole process was simplified and pretty easy overall. Although the installation day was busy and exhausting for all, the installers were very efficient and we are pleased with the results.
Becky - CO , United States
01 Sep 2024
The gentlemen who installed my carpeting on the steps going to the basement did an excellent job. He was very thorough and professional.
Trish - CO , United States
30 Aug 2024
Greg was very understanding, patient and helpful in helping us choose the correct flooring for our house. The installers were great as well. Response time was very good and the install time was very reasonable for the size of the job.
Bob and Bev ,
29 Aug 2024
A few details were not up to standard and we had to call out the installers back. They did return and fix the issues.
Ken Y - CO , United States
29 Aug 2024
Your Team did excellent work. And Mike was very helpful and knew is products well.
satisfied - CO , United States
28 Aug 2024
Jimmy was great to work with and attentive with timely responses. The installers were on time and respectful, while doing a great job. I recommend this location to anyone!
Margaret - CO , United States
27 Aug 2024
Jeff was great to work with. No hard sell. Very helpful and knowledgeable about all their products. Truly wanted us to be happy with our purchase. Installers were fast, courteous, precise and our space was nice and clean when finished. Thank you Carpet Exchange!
Robin - CO , United States
27 Aug 2024
Rachel worked with us all along the way in our process to purchasing new flooring. She went above and beyond in every aspect. Our installer, Luis, was very professional and explained every step of the process thoroughly. The follow up with our satisfaction was top notch. Thank you!
Helen - CO , United States
27 Aug 2024
Rachael is so easy to work with. She has even helped me with an order on her day off.
Barbara A - CO , United States
27 Aug 2024
My sales woman Judy was very helpful picking out the best carpet! Excellent service from installer too! Thank you
Shar C - CO , United States
27 Aug 2024
Over the years we have purchased carpet as well as area rugs. I've always found the sales person very helpful with their knowledge of the products as well as never being too aggressive with selling. My last experience was with Randy. He helped me find the right carpet as well as flooring. Unfortunately the person who measured for the carpet miscalculated and the carpet layer ran out of carpet. Randy handled the situation well and took full responsibility. We received the needed carpet quickly. Eloy, the carpet installer, did a great job both times. He is very experienced and we were very pleased with his work. All in all we are very satisfied with the results!
Toni K - CO , United States
13 Aug 2024
Jay was wonderful to work with, he was great about following up with me. Jesus, the installer was great. thank you.
Jodi C - CO , United States
13 Aug 2024
We were very happy with the product line, sales and installation. We had a toilet that leaked and the install team was out within an hour to fix it.
Gretchen K - CO , United States
13 Aug 2024
From beginning to end, the process was easy and smooth. Fred was very helpful. I took a couple of groups of samples home and made my decision. They got out to measure quickly and the installers were very careful with everything. They did a stellar job!
Cecelia Cook - CO , United States
13 Aug 2024
Great experience would have been nice to get 2 of same runners at one store I actually had to go to the other Aurora location to get my matching runner.
Dccolorado - CO , United States
11 Aug 2024
I just wanted to alert you about the carpet I purchased. I love the pattern and how it beads up if something is spilled on it. Unfortunately we have a small dog whose nails snag the loops. We didn't think of that. Just a warning to future customers. I'm constantly trimming so the carpet doesn't unravel. Deb
David - CO , United States
08 Aug 2024
Very happy, good carpet and great install. We will love it for years.
carl s - CO , United States
07 Aug 2024
we live in upstate n.y. now and our son rents from us in the of the instalation. we visited for one week and completed the purchase partially. the rest was handled by phhonr and e mail from n.y. everything went very smooth and job was completed as promised. our son was very happy.
Steve B - CO , United States
06 Aug 2024
My wife and I had a great experience at Carpet Exchange. The sales staff was very helpful in selecting a good carpet for our needs. We'll shop here again in the future.
Anonymous Customer - CO , United States
06 Aug 2024
From the sales service from Jeremiah Besse to the installation with Israel and Vincente, this was an effortless transaction. The installers were incredible with moving and replacing furniture, laying the carpet, and clean up afterwards that amazed me. I will most certainly recommend this store to anyone needing a great experience at a good price.
Zar - CO , United States
06 Aug 2024
Super easy. The entire process occurred over email and phone. It helped that I knew which carpet I wanted. The rep was very responsive, knowledgeable and a total pleasure to work with. Everything went exactly as expected. No surprises or last minute changes. Perfect experience.
Nancy H - CO , United States
06 Aug 2024
The service was above and beyond. Great people in store and installers to work with. Installers were GREAT people to work with as well, We had Gustavo he and his team so caring and excellent in their trade. All Caring . Would and will highly recommend to all Jason and Mark are the best ever to work with , listen and care for you over and beyond
Anonymous Customer - CO , United States
06 Aug 2024
Rachael is the best.
Chris F - CO , United States
06 Aug 2024
Harrison was a great salesperson. He came out and did the measurements as well. I appreciated him moving up the schedule. I would highly recommend requesting Harrison.
Leila Hill with HLH I - CO , United States
31 Jul 2024
Dave Radik was exceptional. With his product knowledge, kindness, and willingness to help he really made the experience so seamless for myself and my client. The inventory is such a wide variety it really is a one stop shop! The trade discounts offered to designers is a plus and my clients are always so pleased. Dave was great with follow up and checking in, as well as checking in after install too. He cares and takes pride and it shows!!! The installers were excellent as well and the quality of rugs and carpets carried here is top notch. Dave R. made the experience wonderful and with his outstanding customer service we wouldn't have gone anywhere else - not to mention all the beautiful inventory they have to choose from makes it hard to leave the store empty handed!! Thanks again for everyone's assistance, your service and professionalism. We will be back!
Debbie - CO , United States
24 Jul 2024
Matt Even was great to work with. He was always in communication with us and the installation crew were stellar. Very professional and courteous to our home. They did a fantastic job and did it in one day and the area was clean and ready for us to put our furniture back in. We are very satisfied and thank you to the entire team.
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