Ratings and Reviews

Ginger was great! Installers worked really quickly and did a great job.

The overall experience was fine. The installation process needs improvement. The installers arrived toward the end of the two hour arrival window. Things seemed to be going well until mid afternoon when the work seemed to grind to a halt for some reason. Later the pace picked back up. It still took almost 8 hours to install three rooms, a stairway and hall way carpet. seems excessive.

This is the third time we have purchased carpet and installation from this store in the past 8 years. Our most recent excellent experience (October 2025) from purchase to installation mirrors our previous experiences with Carpet exchange. Installation was meticulously and perfect, including seams under doorways and across the room ... invisible! Thank you Carpet Exchange!

I loved that a salesperson came to my home, that was very helpful. The installer, Hector, was simply amazing. He involved me in the installation process with regard to how I wanted the carpet installed. He's a very hard worker that did an amazing job!

Frankie was great with everything! From getting an estimate, ordering the product and scheduling the installation. The entire process was quick and seamless. My floors look great!

Connie was very helpful and communicated very well. We love our tile and will recommend your store to others.

Alex was wonderful even though she rushed me a little in my final purchase time. She is always happy and extremely knowledgeable. The installation team was simply fantastic. They worked so well together, and truly appreciated the tacos we bought them.

I love the carpet, selecting, buying and installing were very easy and timely. I appreciate this business. Thank you Mabel Cunning Ps: a word to the installers: please leave the bathroom clean. Very disappointed in the condition of the front bathroom.

They were helpful and patient with me selecting my flooring. It's a big deal, and I took a lot of time, checked out a lot of samples, and went back and forth. I'm really happy with my carpet and with the entire experience. Thank you!

Everything was great! Staff, assistance with questions, product, installation, timing, etc.. No problems during the entire process.

John at the store was great to work with. Very helpful and responsive. However the install crew was not as great.

Holly was great to work with. No pressure. Listened to what I needed and kept in touch throughout the process. The installation went smoothly and they were tidy.

I went to the Carpet Exchange to purchase carpet. The reps name was Kim. She took the time to explain the different carpet styles and we really learned a lot which helped us choose a style that was right for us. I will never buy carpet or flooring from anywhere else.

Rachel was great to work with and helped me choose the carpet and pad that would be perfect for me. I love my new carpet and I think it's the best carpet I have ever touched in my life.

This is our 3rd time using Carpet Exchange and from the sales staff, communication regarding the backorderd carpet we selected, to installation the whole process was professional and painless. We also had them install new baseboards and they look terrific. If needed, we'll use them again.

We had an unusual project. We needed custom made carpet stair treads. We brought a piece of the wall tile with us and the sales rep (Jer) was helpful in picking out the color. We then waited for the carpet to be shipped to the warehouse and more waiting for the binding company to pick it up. The binding took another 10 days. The binding cost was a lot more than we expected, but in the end, it was worth the wait. The finished stair replacement project was complete and looks great!

We worked with Todd in the W Colfax Ave store on replacement carpet for our basement. He quickly was able to direct us to the carpets that fit our budget and color scheme. He efficiently ran price estimates showing us total cost of our project. I was impressed with how quickly he was able to get our basement measured and our carpet install scheduled. Carpet Exchange was also very flexible to schedule around other work we were having done to our basement. Todd clearly has lots of experience and knowledge in carpets, and seamlessly solved all issues that arose.

Harrison was great to work with from the initial inquiry to the quote, purchase and delivery of the flooring. Pricing was great and everything arrived in good shape. Will definitely check out again in future for any flooring needs.

Prompt, friendly service. We're very happy with the product and work done.

We were very fortunate to have Jeremiah Bass to guide us thru the purchase of in store LVP flooring options. And to have Worley Soares install team to remove old flooring, install new flooring and replace baseboards. Totally satisfied with the product and service experience at Carpet Exchange in Arvada!

Not a big purchaser, but have always always have had efficient, quick and excellent service!

Tami was a pleasure to work with. Our carpet looks great!

Frankie was very helpful in the selection of the carpet. He responded to my calls and clarified all my questions quickly. The installers were respectful, hard working, and made sure I was satisfied with installation.

Randall is great. Very knowledgeable and very helpful. A++. The installers were so professional, polite, on time, kept everything clean and picked up. Highly recommended A++.

Jose, our installer was great. Professional and so talented. Worked with many different subfloor heights and made it all beautiful. Great product and fantastic pricing.

Wendy, in Parker, CO store was VERY helpful, listened closely and answered all of my questions. Very timely in communication. WONDERFUL CUSTOMER SERVICE RECEIVED by this employee. Installation went smoothly and crew very professional. BEAUTIFUL RESULT!

Josh was very helpful in sales in helping pick out the correct flooring. Homero and his crew were very professional in the installation and took them only 3 days to do a large job. There were some issues after the installation and I followed up with Shan at the store. He was also very helpful and hand the contractor get in touch with me. Homero and his crew came back to my location and was able to rectify the issue to my satisfaction. I ended up with a beautiful floor! Thank you everyone at Carpet Exchange!

From the get go, Carpet Exchange was a good experience! They were not pushy but when needed, helpful. The install could not have gone better. It was on the exact day requested, they 2 guys showed up on time and worked very very hard. They arrived at 9:30am and finished the job at 8:15pm. They were the hardest workers and did an excellent job. We could not have been happier with them.

Jason Homer treated us like royalty with in-depth communication about the product we were looking at Very professional and patient

We would definitely recommend Carpet exchange and in particular the Littleton store and Rob King. Rob made our shopping experience educational and enjoyable. Rob gave us the information we needed to make a good decision for our family and our home upgrades. He made all the difference when trying to make the difficult decisions that often come with home improvements.

The tech are friendly and very fast. They are skilled and professional

Great service!

Sales personnel were excellent. Time from order to delivery was good. The installers were excellent and completed everything in a very professional manner. My main problem was that the original delivery was scheduled for 0800 to 1030. I called to verify delivery time around 1030 and they seemed to be unaware that they had not arrived yet. They called back and said the original delivery team leader had a family emergency so they were arranging for another team to arrive 1100am to 1 pm. I called again at about 1pm to find they were looking for a third team to come out. The last group of installers finally showed up at 2:20pm! Please just keep us advised of true arrival times and follow up to ensure installers actually arrive!

Riss da Silva, our salesperson, was absolutely the best. Helpful, communicative and amazingly responsive. Could not have asked for more.

The process was simple. Multiple good choices and professional sales.

Absolutely a great experience, Compliments to Liz, thank you for the suggestions, the set up, and the quick and professional service.

We found the look we wanted at the store, with the help of Brad. The store was able to schedule our installation within a reasonable period of time. We're very pleased with the installation and looks of our new master bath floor. Joe was right on time, did a great job, and cleaned up perfectly at the end of the job. Couldn't be happier!

Did not have enough carpet on install date. Did about 30% of job and had to return 2 weeks later to finish the job. This created a lot of extra work on our part. Eventually completed the job. The installation crew was great. One small seam problem needs to be fixed.

Kept us in the loop regarding our purchase and installation. Installer did an amazing job!

Ourselves representative was Quincy. He was outstanding! He followed up on everything and was very professional. I highly recommend asking for him when you come in! He was very, very helpful and kept us informed at all times.

Attention to details was far beyond expectations Great Friendly install crew for my vinyl flooring

We love our new carpet. The price was great and the install went well. The installer was professional and meticulous in matching the carpet pattern throughout the house.

Easy and pleasant experience. Matt was great to work with. Install was also great. Thank you.

Fabulous customer service. Ordering was quick and easy. The time to install was super fast! Install was quick and professional.

Great customer service. Highly recommended.

We built our home in 2004 and used Carpet Exchange for the entire flooring and bathroom packages including carpeting, extensive ceramic and marble tile and wood flooring. In 2025, we needed to replace the master shower and contacted Carpet Exchange again. Stephanie (sales rep) was awesome. Great knowledge and came out to evaluate our situation and provide measurements for material order. We used the store's installation contractor (Scott and Jeff). All the material arrived on time, and the project progressed in a timely manner. Great customer-care. Called every morning before arriving. Assisted greatly in repair of the damaged flooring. Explained each day's steps and the next day's schedule (which was never altered.) We love the workmanship. And we love the NEW SHOWER. Thank you, Carpet Exchange.

Great customer service, a bit disappointed at where the seam line of the carpet ended out - a very visible location and very visible seam.

very good but we expected 2-3 day install but it was done in one. OK, but had to juggle a bit. Vacuuming of carpet after installation was not thorough.

Salesman understand exactly what I was looking for and did not try to upsell me. He was professional and timely. Installers were professional as well.

We shopped with Randy and he was very helpful and low key. Very knowledgeable and corteous.

Great salesmanship in the store and was not pushy. Followed up with scheduling when they said they would and showed up on time to install. The installer was fast efficient and nice.

Sales team and installers were very professional and helpful. Carpet is excellent quality and looks. The bifold doors were not that great after reinstalled but that seems to be the norm.

The purchase was fine, no issues there. Unfortunately, the installer was not. He arrived over an hour after the scheduled time that he had picked. He had a strong smell of smoke and body odor. Lastly, he scuffed up the walls, which then had to be repainted.

We purchased the carpet that we first looked at in the store. We had We had 4 bedroom with closets, two addiditioal walk in Closets and two staircases re-carpeted. Also we had all the floors painted with KILZ floor sealer. Minor pet stains but wanted to make sure no odors would seap through. Alot of work for my wife and I to clear the way and put everything back. Two full days and evenings. We'll worth it. We love our new carpet. No more pet odors. Our installers were hard working and detailed oriented. I would recommend Carpet exchange to my friends and family.

The installation crew were terrific. Respective to us. Kept us informed and were always on time. They all did great work.

Have worked with Kim a couple of times now. Very responsive, excellent customer service.

This was the second carpet purchase from the Englewood store and we were very satisfied with the in store and installation experience. Greg helped us understand the differences in carpet choices and made our overall choice the best for our needs.

Rob Bowman and the 2 crews he had working at my house were exceptional! Three years ago I used the Littleton Carpet Exchange to replace old carpet with laminate flooring on the mail level of my house. Since then I realized how much the laminate flooring is much better than carpet, so much that I used them again this month to put laminate flooring throughout my whole house and updated the carpet on my stairs. Both jobs turned out great. The craftsmanship from each job was done perfectly and I highly recommend Littleton Carpet Exchange for any service you are thinking about.

The installation team were professional and very hard working.

Chris and Mauricio were professional, courteous and hardworking. Part of their service was cleaning up as they worked, which in itself, is duly impressive! Easy to recommend both the sales office and the installation team. Thank you.

Greg was great, very personable, helpful and professional.

Very pleased with customer service and install from the beginning to the end! Thank you

Worked with Rob Bowman and he provided excellent advice and service throughout the process. Very helpful in showing me samples and alternatives for my house, let me run the sample home (2 miles away) so I could see how it looked in my home, very prompt in getting me a quote and was very accommodating about my install date since I would be traveling for a month. All went according to plan. Truly a professional organization! The carpet installers were also great! Very careful with my furniture and baseboards. Put everything back where it was. They did a great job. This was a tricky install bc it had a stripe in it. I could not be happier with the entire experience!

Replaced flooring in 3 bedrooms and the experience was great. Christopher was very helpful in the selection of flooring. Installers were great. Very please with our experience and our new flooring.

We absolutely love our new flooring and carpeting. Every employee at the Littleton location is kind, knowledgeable and helpful. John Bess is outstanding and worked with us every step of the way, including price adjustment when an issue arose with our current floor. He did not have to do this but by doing so it helped us out with costs. He is always on top of things and is willing to work with you. I highly recommend the Littleton location and John Bess.

Had a positive experience - everyone was helpful and answered my questions and the installer (Gorge) was great.

Service at the store was great, no high pressure tactics were used trying to sell us carpeting.the installers were fantastic,showed up on time and got the job done very quickly. I would definitely recommend tenfold .

Experience was very good with our sales person. When the guys installed the carpet, it looks great except for an obvious seam at the doorway of the bedroom. We texted the sales person but not heard back. We did mention it to the installers but they just said we would have to walk on it for it to disappear. This happened the last time we had carpet installed and it buckled at the seams.

Very good quality, fast delivery installers prompt, professional

The carpeting had to be replaced in a house I'd recently purchased. Not all the flooring was damaged, so I only replaced some with carpet and the rest with hard flooring. This would have been much easier if a rep from Carpet Exchange were allowed to come to the house once selections were made to ensure they would be a good fit for the house. Some flooring samples were attached to hard boards, while others were the actual size/depth. This made is seem as if the actual sample was the sample as what was ordered. Depth was not discussed nor were offers made to double check selections. Aside from the carpet and padding, which had to be chosen due house having radiant floor heating, only one selection was the dimension/depth/width that was needed. Extra materials will be needed to blend the thresholds to the flooring at additional costs. On the day of carpet installation, a crew arrived like a whirlwind quickly taking over the rooms to be carpeted. It was made clear to me and others that the tack strips were to remain and that only where necessary (missing pieces) were they to be replaced. Apparently, the order showed tack strips as if all were to be replaced. We had several discussions prior to this day that we should leave existing tack strips in place. This caused the initial problems when I heard loud hammering and banging in the floors, like the sound of nails begin hammered into the floors. I went upstairs to ask the installers what they were doing and that no nails should be used, and that the tack strips (which were in very good condition and better than the ones they brought) were to remain in place. The lead, who didn't speak English well, became confrontational and wouldn't listen to me. It was clear he didn't like to be questioned nor spoken to by a woman. I hate to say it, but he was extremely combative and beyond rude. He basically had a negative conversation in front of his other 2 workers, also not English speaking, and in front of me that had a tone of insolence and disrespect toward me, by the looks on their faces. The lead then announced that he was leaving and wouldn't finish the job. As abruptly as they came in, they grabbed what they had brought, including the paddings, and hustled back to the garage. They started to take all the old tack strips, but I asked and motioned for the worker to leave them. They have removed a significant amount and had begun replacing new ones in some of the room by nailing them to the floor. One of my other workers spoke to the lead to find out what was going on, and this lead had an altogether different tone with him, saying he'd paid for the tack strips and glue and would out the money. I contacted Carpet Exchange in Golden, but my rep wasn't in. I spoke with someone there who put me in touch with a manager. Dan was very understanding and helpful and had another crew come back to the house by about 1pm. They were night and day from the first crew. Very nice, polite, helpful and were the ones who saw what the first crew had done (nailing tack strips (2"nails) into a radiant heating floor. This new lead knew at once why the first crew ran away in such a hurry and tried to take the old strips. He said it was wrong what they did. The new crew stayed for about 6 hours, but due to the lost time from the first crew weren't able to finish. They are returning today to finish. So far, the job is going well, and they are both efficient and respectful, and polite. So far, the rest of the flooring install is going well (not done by Carpet Exchange). I don't know if I'll need to use Carpet Exchange in the future, but time will tell.

The installers Eduardo and Giber were very efficient and precisely in their workmanship! Great job!!!

Greg Ruff was very knowledgeable and helpful in helping us make our selection. Installation was done professionally and efficiently.

Connie was a thorough going professional, was confident enough in our willingness to buy, she shipped us several samples of carpet we looked at.

Seamless. Excellent installer

I walked into the store and was greeted right away by Julie Reed. She was very friendly and wanted to know what she could help me with. I came in for carpet and luxury vinyl in the beginning. Julie was not pushy. She listened to what I had say and gave me options to look at. I came back into the store seven or eight times, before I made my decision, she never made me feel like I was wasting her time. She always made me feel like I was the most important person to her. I so appreciate her professionalism, her excellent customer service, and her overall patience with me. My recommendation is if you're looking for flooring, ask for Julie Reed she will 100% get you what you need.

Very helpful from the salesperson through the installer - very easy to work with, extremely happy with the process and the result!

I rate my overall purchase of carpet & installation with "five" stars. Todd was most helpful with the selection of carpet and the two people who installed the carpet were "outstanding". Their job was to install carpet on the front porch of my house. They were very particular in cutting the carpet, gluing it down. then putting the rubber edging around the edge of the carpet on my porch with 3 steps. Also, the spindles are perfect, they, were working with the temperature in the 90's & this porch does not have a roof, so they were out in the sun on concrete where it was hot! I've had a lot of compliments from family & neighbors. KUDO's to the installers. There is one thing that bothers me--it was in the 90's the day they installed the carpet, but it rained for a week after that & the carpet was soaked. I hope the carpet is still glued down. Is it possible to have someone (like the installers) check it out for me?

John and Leah Bess were awesome to work with and made the whole buying experience great. Mario and his installation team did an incredible job of moving all our furniture and then putting it all back in its proper place. With a disabled son on life support, this made the whole carpet removal and install process worry free. Thank you!

Sales person was very helpful in assisting us in matching our new purchase to an existing carpet color/type. Installation crew let us know their approximate arrival time and they arrived very close to that time. They did an excellent installation job and moved the heavy furniture out of the room and returned it. They also did a good job of cleaning up before they left. We have purchased carpeting several times from Carpet Exchange and have never been disappointed.

Karen Madruga, the salesperson is great to work with. For this purchase, I went back to her

I worked with Todd at the Golden store. He was helpful with suggestions during the shopping phase. Once the date was set, he was very prompt with communications and explained clearly what would happen during installation. When we had questions he was always responsive. The carpet is installed, love the quality, price and the excellent work of the installers. We certainly would recommend this Carpet Exchange to anyone.

Julie was great!

Quick, on time, friendly

I had a very unique application for a carpet for a sailboat. It was a complicated pattern with rubber backing and binding around all the edges. It was expensive because all the scrap and all the labor to put binding around the entire perimeter with complicated holes and seams, but it turned out great and have the scraps and plan to get a couple other pieces bound by their provider. Shiela was great at communicating along the way and it was completed ahead of schedule.

Friendly, courteous and knowledgeable personnel from sales to install.

LVP and Carpet Install...All Good ;)

Great experience from start to finish! Jeff and the gang were fantastic to work with.

The men that installed both the LVP and carpet were efficient, hard working and polite. The guys who installed the LVP were true craftsmen

The Saleman, Randy, was very helpful and followed up with us in regards to ordering one of the carpet choices. The crew that installed the carpet were outstanding.

Doris was amazing to work with. She spent the time to really help us find what we were looking for. She truly cares about her customers!

Easy to work with and the installers did a great job! We are very pleased with their work.

Kim was amazing. She patiently walked me through the various LVP and carpets available, explaining the differences in quality, durability, price, etc. The house we were updating is in the mountains, 75 miles from Denver. She made sure that everything was in place for the measurements, order, and install. I was surprised at how quickly everything happened. The measurements and install were done very professionally and they patiently answered all my questions. Hats off and thank you to the whole team!!

I can tell where they put the seam in the living room. A strip about 4 feet wide looks like a different color or they switched the pattern. Will take a picture to the store to see what they say. Otherwise great job but I can definitely tell there is a difference. I have vacuumed and it is still shows.

Sales person Todd F. Was great to work with, very knowledgable, very professional. Installer Caesar and his crew were very, very good.

I called and Greg took my call and order of additional tile over the phone and could tell in which the urgency I needed it in. He was great! He even called me on Sunday to let me know it arrived early and had it waiting for me at his desk . I got my toilet and my kitchen is now finished!

My daughter recommended Carpet Exchange, and Rob King specifically. He was wonderful from start to finish. There were a few glitches along the way with product delivery but Rob was on it. The installer, Val, was also very helpful. It's difficult when working with so many vendors, etc. they can be very unpredictable. Val was very professional and helped me out with a difficult judgement call and came up with an amazing solution . I would recommend Rob and Val and Carpet Exchange to anyone.

From sales to management to carpet installment was excellent service top to bottom.

Rachel was very helpful in helping us select the right carpet and granite for our home. The installers arrived when they were supposed to and got the jobs done in an efficient and timely manner. Cleanup was good too. We are enjoying our new carpet and granite so much. Thank you, contractors and Carpet Exchange! -Sharon Haan

Meagan from the Parker location was absolutely amazing! She helped me choose products that would transform our 20 year old home without having to replace everything or go over our budget. We installed kitchen backsplash, new countertops and carpeting throughout the entire house. She made the whole process easy and fun! We will definitely go back to her when we are ready for our hardwood floors and bathroom updates! Thank you Meagan for everything you did to help us love our home again!!!

Brock was great and he handled a difficult tenant situation very well. This delayed the process but he was able to deliver and install on our time frame and the carpet looks amazing. I highly recommend this company for a great experience!!!