Ratings and Reviews

I've been buying carpet and flooring from salesman Jeff Ford for many years for my remodeling company and rental properties. He is very knowledgeable and familiar with all of the products that Carpet Exchange carries. Also, he's a very personable and funny guy to deal with.

Daisy was great, estimation was easy, picking out a carpet and pad were simple enough. Delivery/installation was done within 2 weeks, which was good enough. Unfortunately, a couple of doors/walls were damaged as the installers moved the furniture around in the rooms.

The whole experience was pleasant. I thought it was going to be way out of my price range and I'd have to go to a big box store, but Carpet Exchange beat the big box stores. And the installers got the job done quick and did a great job

I needed carpet quickly. Robert was extremely helpful, he listened to exactly what I needed and got it done. I have already recommended him

Couldn't have been a better experience!

The only problems I had were minor but did create an inconvenience. 1) The order took 2 weeks to arrive which delayed the whole project. 2) Due to an error in the estimated size of the project (kitchen and entryway), the installers ran out of tile and we had to pick a different tile to do the entry way. The installers did a wonderful job and Jeff(our sales person) was great to work with, even with the problems that developed.

Fabulous experience working with Kim at Carpet Exchange. My floors look amazing. Kim was super helpful and supportive throughout the process. The installer Jesse was beyond amazing and so easy to work with. I would recommend them to everyone for fast reliable service and a beautiful outcome. My floors are gorgeous.

Steve and the installer were both awesome with great communication and follow-thru.

Awesome customer service. My installers exceeded my expectations. Perfect install & they were friendly & hard working.

From the beginning to the end we had a great experience with the Golden Carpet Exchange. Liz helped us pick a good quality carpet and was gracious as I had our 7 year old granddaughter with us when selecting the carpet. The store stayed in touch until carpet was delivered and installed. The staff (a couple) that installed the carpet were masters of their trade. Furniture got moved without any Knicks or scapes on hard wood floors, tile, etc. The new carpet is beautiful and comfy on our feet. Overall a wonderful experience. Any future floor covering needs will come from this location. Thanks Carpet Exchange.

Our experience with Carpet Exchange was excellent! Judy was very informative and patient. It took us awhile to make a decision, but Judy, continued to answer all our questions. The install team, lead by Omar, was prompt, respectful and efficient. We love our new carpet!!

The gentleman that you sent to stretch my carpet was very friendly and professional. He explained and showed me the process and answered any questions that I had. I'm sorry but I forgot his name.

Robert and the installers did a terrific job, Thank you!

everything went smoothly...i had to postpone a week since i wasn't ready! the crew came on time and finished in a day!when they first said it might take 2 days since they needed to replace the underflooring once they ripped up the old floor. they cleaned and swept and made sure it was as clean as it could have been...put plastic over much of the kitchen thanks

The carpet looks nice in our home and the installer Christian did a great job.

Good job

I love my new carpet! Carpet Exchange us a great place to buy. Their selection of carpets is superb and Tami Beckham is very helpful in the selection process. Installers did a very professional job. I'd definitely buy from them again.

Randall was very professional

Excellent service.

Choosing and buying carpet at Carpet Exchange was simple and easy. The area was quickly scheduled to be measured, carpet selection was assisted by an interior designer, and installation was done by skilled workers who did a beautiful job. Thank you for this positive experience.

Service representative was very helpful and went to a lot to help me find a throw rug.

The whole experience with Carpet Exchange was excellent. The carpet was good quality at a reasonable price and the sales person was very helpful. The measure was scheduled in a timely manner and the installation team went above and beyond to endure we were happy.

The sales associate, Julie Reed, was knowledgeable and helpful to provide top notch customer service. She was able to help us quickly identify what we needed and set up the measuring and installation. The measuring associate was on time and accurate. The two installation specialists were great - they were on time, did the whole installation faster than expected, and also did a carpet stretch on another area, all of which exceeded our expectations. We discovered this location has large area rugs at a reasonable price while there.

We purchased from the Longmont Store on South Main Street which was not an option on the screen noted above. Our point of contact at the Longmont Store was Regina, and we couldn't have had a better person to work with. Regina was very thorough with all our questions and/or concerns, and was able to provide excellent top notch service from the very moment we walked into the store. She was able to communicate all the necessary details with demolition, delivery and install of our kitchen counter tops of which all the times were met perfectly with no rescheduling at all. We will definitely be referring friends to our local Carpet Exchange for any carpeting or counter top purchases in the future. We are thoroughly happy customers.

Carpet exchange was very professional from start to finish. The pricing was fair, and the quality was good. Even the delivery person was 100% on the ball with a positive attitude even when our delivery was becoming difficult to no fault of theirs. Overall, I would use them again and would recommend Carpet Exchange to anyone.

All good

Very helpful in helping us choose carpet. The person who came to measure was on time and efficient. The installers were fantastic! Great crew, very polite and respectful of our home.

Dave listened to me explain my need and situation, and kept showing options of samples until I found what I wanted. He gave excellent advice in choosing the color, and allowed me to bring samples home. The man that came to measure was right on time! The installers called ahead of time and showed up right on time. The room was finished in a couple of hours. They cleaned up and left in such a courteous way. I am telling everyone about Carpet Exchange! I am so totally delighted with the new look in my guest room! Thank you for everything!

Greg Ruff did a great job of helping me narrow color and product choices. Gave me som3 ideas and considerations I hadn't thought of

We are in a time crunch to get floors installed before we moved into our new home. Randall and team at Carpet Exchange were so helpful! The crew has been so fantastic and have gone above and beyond with our installation. I would definitely work with them again!

We worked with Jeremiah on a whole house carpet and tile remodel. He was very informative, and helped every step of the way from selecting products to installation. We love the results!

Great prices. Great service. Great selection. Used them for decades.

The installers were great, respectful and were finished in a half day! We purchased our carpet from the store in Longmont nit Thornton.

All the installers were awesome and very professional. Our sales professional, Robert went out of his way to help us choose our materials and was very helpful in all our dealings with him. We would definitely request Robert and his expertise again when we shop at Carpet Exchange.

Great prices! Awesome Service!! Very happy.

My neighbor recently upgraded his home and told me that he used Carpet Exchange. I had gotten a quote from another carpet dealer in the area. Carpet Exchange was much better and the installers were professional.

KIM IS MAY SAKES PERSON AND SHE IS GREAT

This was our third carpet selection at this store and have always received professional assistance.

Rob was great at informing us of carpet choices, prices, and process. He was knowledgable and friendly. We went to the store multiple times to borrow carpet samples and ask questions, and he communicated with us every step of the way Installation was similarly great. Tino and Oscar were friendly and efficient. I particularly noticed the great job they did of trimming out carpet angles on the stairway, and of intricate edges in a walk-in closet. I have already recommended Carpet Exchange to my neighbor.

The teams of installers for both LVP and carpet were amazing. They went above and beyond

From start to finish, our experience was an excellent experience. We received great value for the price we paid. Our installers were excellent. They called. They were on time, extremely professional and careful throughout our house while they installed our carpet they were a pleasure to have in our home.

Product was good, Installers followed contact instructions for our Security building access. Install was well done and timely. No problems, I would use them again, Thanks

Our salesperson Michael was easy to work with. Raul and Leandro who installed the carpet were professional and courteous. They cleaned up and hauled away their trash

Doris was very helpful and a pleasure to work with. She understood our needs and allowed us to move at our pace in setting installation. Nico our installer was very conscientious and knowledgeable of what was needed to complete the job. We are very happy with the work done and the product provided.

Carpet installation went well. We had some issues with the Kitchen flooring that they fixed right away.

Had a great experience and got a great deal had one hickup with salesman not responding to me but got ahold of Evelyn and she helped right away! Will tell everyone in market for new floor to check out carpet exchange first. I live in Virginia and received product within 10 days from order. Very happy and pleased.

Happy!

Margie was very helpful helping me with my decision. I love my rug!

installers were the best i have ever had the privlege to work with. Jeff Ford was also a pleasure to work with.

At first our salesperson had trouble answering questions and we ended up selecting the wrong carpet. Then Andrew stepped in and we got our issues resolved. Installers were great.

The installers were very fast and caring did a good job. Products were high quality. Friendly sales staff.

Great customer service

I have bought carpet from you since 1999. You re-carpeted my whole house in 1999. I bought two pieces this last month and both came in sooner than expected and I love them. I will use you again if I need more. Everyone was very friendly and polite. Keep up the great job.

Courteous, no pressure in-store experience. Great carpet selection with expert advice provided. Carpet was delivered as promised, and installers did a great job.

We went through Costco in the Springs, so am not sure which store they came from. But Cesar and his partner did an excellent job and were personable and enjoyable to work with. We would definitely recommend them and use them again ourselves if we have a need in the future.

Robert did a great job. Installers did nick freshly painted baseboard & scuffed wall. We went back & retouched up areas. Only displease installers need to clean off driveway upon leaving. Small carpet pieces left behind on driveway. We cleaned that up.

We have used Matt several times for our rental properties, and our home. He's terrific!

Everything went well

All of your folks were easy to deal with and knew their business. The price was less than another quote from a Boulder store.

We liked that we could take home samples to try in our rooms. The install was so smooth and the two gentlemen who did the work were very courteous and kept everything clean.

I recently purchased both luxury vinyl and carpeting. There were numerous choices for each and it was easy to find products I like. The installers were excellent.

We really like our new hardwood floors. The quality is great and reasonable price. It also is very easy to clean. We recommend Carpet Exchange as we thinks is the best store to shop for hardwood floors.

Found to be on time and professional

Good

They were very helpful. Very curious and friendly.

The buying process was very easy and quick. The installers were SUPER to work with and took great care of our furniture. The installation was very professional. They stayed until the job was done. We are very satisfied with the product we purchased. The house looks great!

Kelley was amazing, very patient and knowledgeable. We'd go use her again anytime we need carpet or flooring.

Working with the Parker store was a great experience, from our initial shopping trip to the final install. Store manager Jimmy Dadiotis was professional, super helpful and very responsive. I chose the wrong color/tone for my carpet, and they cheerfully re-ordered and made it right. Wow!

Dave Haberacker was helpful and reliable and friendly.

Great experience! Easy to get information and straight forward process. Very pleased with the whole experience.

Ken was so easy to work with and so patient with us making decisions. Our carpet installers were very professional and took care of our furniture nicely.

We were very pleased with the vinyl plank and carpet that was put in our home. Dan from R and J Flooring did an excellent job with installation which included leveling out two large areas of the main floor. The product looks and feels great. The carpet installation was quick and professional too.

We love Larry, he's great! We are loving our floors and carpet!

Awesome experience!!

Shopped Home Depot first and found we not only were able to get better quality carpet but, saved almost $1000 on project. From start to completion, was outstanding.

Very friendly and customer driven. I will continue to use this store as my go to flooring needs.

Service in store was excellent. Delivery on time. Installation seems so far perfect. Installers need to pay more attention to moving furniture.

We looked at all kinds of flooring options for our basement and ultimately decided carpet was the way we wanted to go. After looking at reviews we decided to visit Carpet Exchange in Arvada. Jessica was our sales person and as expected she listened to our thoughts and then spent a lot of time showing us options. With their great selection we found a carpet we liked, and then Jessica walked us through the process. Since we were rebuilding a basement that had flooded, we needed it installed on a particular day and she made that happen. All and all a very positive and seamless experience, from sales through installation.

I was surprised at the 'no pressure' sales and Levi was very informative.

Shaun was super dope! He was really friendly from the second I walked in and even guessed the kind of carpet I was looking for based on my binder! He helped me a hunt through the towers of carpet samples to find the perfect one without the patterns I dislike, it was basically a gym workout! He didn't even make fun of my handmade drawings of my house and the areas I needed covered. He made sure the install went smoothly, and was done right. If I ever need flooring he's my dude 100%

We were very pleased with the customer service, and the install process

Prompt, good service. Carpet looks great!

Elise was very professional, attentive, and objective in helping us find the right carpet to replace the one on our entire second floor. We were provided several samples of different type of carpets to bring home and to verify we liked the quality and color. Everything during the purchase, selection, and installation, is written down black on white, with no surprises or "hidden rules". The bill is very detailed and there are many convenient payment options with no added or hidden fees. Everything is clearly spelled out, which is MUCH appreciated. The installers arrived early and finished early, professional, quiet, and clean. They explained in detail what they were going to do, and checked that the carpet they had was the same as the sample we could keep to make sure there were no mistakes. They moved the furniture with care and with no damages. They also asked us to review the installation together with them, once finished. We would recommend Elise and this location's (Englewood) services again.

As usual, all was great. My family loves the new floor.

good

Overall experience was very good. Our lower rating is due to the miscommunication between the store and the installers. The information about the amount of furniture that needed to be moved was not communicated to the installers and they were undermanned to handle the install. Upon notification, the store manager, sales associate and staff responded quickly and was able to reschedule for the next day. Install went well and was accomplished without an issue.

Excellent sales staff, skilled installer.

Great experience. I have 5 rentals will use them again soon as well as for my home. Daniel is great to work with. Understand the customers needs and budget. Also Daniel did great to meet the time line and exceeded expectations.

My purchase experience was excellent with the manager, John ! He was knowledgeable helpful and patient through the whole process. He was diligent about getting the order done and the best crew to install the carpet installation team did a fantastic job were thoughtful and very timely. The carpet looks great and I'm very pleased with the overall experience.

We worked with Julie at the Thornton store who was great throughout the process. The quotes were timely and accurate, Julie even worked during her days off to help us meet our timeline. Communication was excellent regarding delivery of materials, scheduling installation, arrival of the installers, and follow-up upon the install completion. Installation of the LVP, carpet, and sheet vinyl was fast, quality installation, and thorough cleanup. We have received many complements on our flooring!

Overall good experience. We did some price shopping before purchase and they were very good. The delivery timeframe was amazing since they had some in stock. The installers were quick and polite although there were the odd little things like not putting door stops back in place and we found them a few days later in odd places, but no other issues.

I received excellent service from Randal and the scheduling group, the laminate installers and the carpet installers. Everyone was very professional. I would recommend everyone involved. Thank you!

Levi did an excellent job of taking care of us. He is extremely professional, knowledgeable about all types of flooring, and his customer service skills are outstanding. I highly recommend that you ask for Levi when you visit Carpet Exchange.

Sales person was very helpful and knowledgeable. Installer was excellent. There needed to be an adjustment and installer was back next day to take care of it. Was a wonderful experience.

Excellent

Jimmy helped me from start to finish and was incredibly professional and friendly. I was working with a tight timeline and he did everything possible to make install seamless. The carpeting install team was wonderful and respectful of the property while getting the job done in a timely manner.

When the carpet was relayed, their contractor was fast accurate, and courteous. One closet was not done and it may have been my fault. Nevertheless with no charge they came back and carpeted the closet. Wow wow wow that is customer service. Jesse zesiger

For the most part everything went well. My only complaint, is the carpet install at the top of the stairs looks unfinished. Edge of carpet is visible.

THE GUYS WHO PUT DOWN MY FLOORING WERE VERY FRIENDLY AND EASY TO WORK WITH.

Matt was great! I thought carpet exchange had more of a variety to choose from than other companies. They were priced just right. Looks great! I will shop there again!