Dear Joe and Carpet Exchange,
We are writing this letter to express our appreciation to you and the Carpet Exchange staff for your help, patience and willingness to work with us. Due to your diligence, patience with questions and your understanding of your concern for getting good carpet at a fair price, our experience with Carpet Exchange was a good one. Thank you so much for all the time, effort and personal attention you put towards us as customers! We are so excited about waking up to new carpet this morning. Sincerely,
Jon and Andrea Novotny
I just wanted to thank you from the bottom of my heart for helping me out! Not only did you give me a great deal but you really came through on the installation! Not to many companies give that type of customer service, and you went way beyond that service. So thank you! If anyone I know who ever needs any flooring done in their home I will make sure to send them your way! I hope you have a great rest of your holiday season! Again thank you
Thank you for going the (several) extra miles to get our order finished. You rock!
Greg & Susan Brozovich
Thanks so much for all your efforts with our carpet and tile jobs. The house looks amazing and we are very pleased with the results! You’re the best!
Jim and Janie Trevor
Good evening Joe-
I wanted to write to you to let you know how wonderful one of your employees was to work with. Recently Lea helped me select a new carpet and pad for my basement. She was knowledgeable, patient, answered all my questions and then helped me schedule the installation.
Now, that is no big feat because this is her job but what happens next is outstanding and showed me how much she truly cares about her customers. Lea and I had a little communication hiccup; I thought I was the first one to be installed on the date and that I would be called to confirm time. She thought my father would be in the contact and would be available to let them in anytime during the am window. So, fast-forward to the day before the installation. Lea and I were going back and forth on phone calls to try to set this up and correct the mistake we made. It was her day off, she had a doctor’s appointment and she STILL worked tirelessly to help make these connections and arrange for me to be the first stop the next day.
She is dedicated and didn’t stop trying to help me when she could have just said, sorry we can reschedule!
You are lucky to have someone like her on your team. We will certainly refer other friends looking for carpet in the future to go see Lea. She is an asset to Carpet Exchange and to your reputation! Thank you,
Heather Leigh | Public Relations Mgr. Ameristar Casino Resort Spa Black Hawk
August 28, 2010
Dear Joe Ulibarri-
We are writing to say what a positive experience we had purchasing carpet for our home through your sales consultant – Alan White. Over the years we have done many home improvements but have never dealt with anyone like Alan. His knowledge, patience, guidance, and ability to convey information clearly were exceptional. Best of all, his sincerity and integrity gave us confidence.
We visited many carpet companies but we decided on Carpet Exchange mainly because of Alan. We’d also like to comment both of your installation crews (we had 2 installations a month apart). Caesar and Hyman whose skill and friendly communication were excellent. We love our Anson carpet (Turley “Warm Cider”) – beautiful and care-free. Carpet Exchange has a great sales consultant in Alan White – he was a pleasure to work with!