Ratings and Reviews

Merchant Reviews Summary
4.7
3662 TOTAL RATINGS
Overall:
5
 
(3028)
4
 
(442)
3
 
(94)
2
 
(46)
1
 
(52)
4.7 Average (3662Total Reviews)
Customer Ratings & Reviews
Jackie & Teddi - CO , United States
14 Mar 2024
After shopping around at a few stores looking for the right floor covering (rug) for our living room, we found not one, not two but THREE area rugs! Thanks to our salesperson Staci M., she provided the most professional and friendly service. She made our shopping experience enjoyable. Our living room looks great and we get a lot of compliments on them. Thank you Staci and Carpet Exchange. We will be visiting you for our future flooring needs!
Anonymous Customer - CO , United States
05 Mar 2024
the installers were there from 930 am to 930 pm. they did not finish carpeting the closets. i have not heard from anyone when that will be scheduled.
J&D K - CO , United States
05 Mar 2024
We worked with Margie and she was great! She took the time to bring vinyl and carpet samples to our house on her own time and guide us towards some very good choices. Then the installation was scheduled when we requested, the installers showed up on time, were careful & clean and finished the job quickly. The vinyl and carpet we picked was priced very reasonably and looks great! All in all, we were very happy and would recommend Margie and the Boulder team without any reservations!
Cindi ,
05 Mar 2024
The main issue is we like our new kitchen floor. There were glitches in the process but everything was good at the end. The installer was professional and got it done by the end of the day.
Chris P - CO , United States
05 Mar 2024
This is my second experience with Carpet Exchange and they did an excellent job. Greg Ruff is hands down one of the best salesman in the business. He has a vast amount of knowledge and will point you in the write direction. He is my go to person for flooring and you will learn be working with him.
Martha - CO , United States
05 Mar 2024
I was very satisfied from the start. I love my new carpet. Thank you!
TJ - CO , United States
05 Mar 2024
Everyone I interacted with was fantastic. Installers did a great job and were very efficient. Harrison was very knowledgeable and always very helpful. Thanks!
Chris - CO , United States
05 Mar 2024
Heads up - the list above didn't have Longmont showing - last three lines showed blank so I selected the last one. Overall a great experience. There was a delay with the carpet, which I assume was out of your control. The Andromeda Pine samples and pictures are not the same as what was installed but it still looks great (luckily). There was an issue with the carpet installers, but it was resolved quickly.
Anonymous Customer ,
03 Mar 2024
Doris and Eli were very helpful with product selection and scheduling process for installation. Samples provided for use in our home were very helpful in our carpet selection. Installation team were on time, cleaned after install and answered our question easily. Have already recommended Carpet Exchange to our neighbors.
Gina - CO , United States
27 Feb 2024
Alexandra Spicer was a great help in helping me narrow down my choices quickly to a dog resistant carpet and helped with color selection. I needed a quick delivery/install time so she was able to locate an in-stock color. The installer Johnny Marquez was efficient and worked with me on a few decisions, i.e. where the seam should be, how to set the edge to the existing kitchen floor, etc. Overall great experience!
Kathleen Albert - CO , United States
27 Feb 2024
Erin was a rockstar. We had done the measuring 10 mo ago and then needed the job done quickly to get the house on the market. She went into full service mode and made it happen. Thank you for helping us meet an important deadline!
Stanzi L - CO , United States
27 Feb 2024
Eva was a joy to work with, (despite a snafu in pricing,). The installers are wonderful! So accommodating, and left my house cleaner then when they arrived. Love my finished floors. It's like a new house.
Lisa - CO , United States
27 Feb 2024
Alec was great! Very helpful and accommodating. I use Carpet Exchange for all my flooring needs.
Sean J - CO , United States
27 Feb 2024
Fred was very helpful and was able to locate the flooring material we needed & get it ordered. He was very efficient, provided communication and status updates throughout the process and was very responsive. We'll buy from Fred again in the future!
Kerry - CO , United States
27 Feb 2024
We own 8 commercial buildings in the Denver Market. Whenever we need carpet tiles, I deal with Elise. She is always on top of the orders and we couldn't ask for better service and sales!
21 year old house r - CO , United States
27 Feb 2024
We have lived in our current home for almost 21 years and decided it was time to do a total refresh in our entire 2400 sq ft house. This included new luxury laminate floors on the entire main level, carpet on our second floor and stairs to our basement, beautiful granite counter tops, new backsplash tile in the kitchen, and of course, a few new rugs! Everything turned out beautifully! We had a few of our own contractors for dry wall, trim, and paint. Everyone worked seamlessly to complete our project. This project stayed on budget and on the schedule that worked for us and all of the outside contractors! Christopher Mowers was our main contact and coordinator at the Greeley Carpet Exchange store. He was helpful, friendly, professional, and was available when I had questions. He went above and beyond with all of the coordination that we needed. I would work with him again on any future projects! Thanks to all the staff at Carpet Exchange! High quality, fantastic results!
Tony ,
27 Feb 2024
Judy was great. Very friendly and helpful. Flooring came in exactly when she said it would.
Roger - CO , United States
27 Feb 2024
Jeff was very easy to work with. The installation went very well and we are very happy.
Sue K ,
27 Feb 2024
Jonathan was thorough, knowledgeable, efficient, professional. His guidance and manner along with his seamless coordination with the installation team made this an outstanding experience. There is no easy way to recarpet an established home - it's moving day. But Raul and Leonardo arrived early, hatched a plan and dug in. We were done with beautiful new carpet and rooms nearly restored by 6:00 pm. They were incredibly neat and so organized during a messy process. It was impressive from start to finish. Highly recommend!!!
D Yones - CO , United States
24 Feb 2024
Hello- I purchased from Longmont store. It was not listed above so I put in Boulder. Please update. Only complaints was carpet I picked out was not on the web site (Karastan Mountain Vista II - Castle) and when I ordered a sample it never arrived. Installation was very good and Luis and Alex where great and worked extremely hard and efficiently to get my house carpeted. Thanks.
C. Miller - CO , United States
15 Feb 2024
This is our 2nd time and it's was just as nice of a process as the 1st. Everyone was very professional and knowledgeable. The same excellent installer did an excellent job and cleaned up afterwards. We would recommend your services to anyone looking for a one stop no hassle experience.
VERY H - CO , United States
14 Feb 2024
Omar and Daisy were wonderful to work with and both went over and above with excellent service. Thank you both very much. I had over 1300 sq. ft. of LVP installed on my main floor and I love it! I will absolutely go back to them when I carpet my 2nd floor.
W Sander - CO , United States
14 Feb 2024
Staff was very helpful with product information and communications were very good after the sale.
Bonnie - CO , United States
13 Feb 2024
Shan worked with me on my special requests and had our carpet installed quickly as promised. I have worked with another carpet exchange in the Denver area and had the same quality customer service.
Rick and Mary - CO , United States
13 Feb 2024
We just had new vinyl blank flooring installed. They workers did a great job, it was done in 2 days. We then went back to Carpet Exchange and bought two area rugs which were a great price and look great. Client Service reps and workers were great to work with to accomplish what we wanted done. Thank you All! Rick and Mary
Jeff T - CO , United States
13 Feb 2024
Judy was great. Everything was on time and as expected. Installation was also excellent.
Anonymous Customer - CO , United States
13 Feb 2024
Thank you!
Coretec Rocky Mountain Oak L - CO , United States
12 Feb 2024
Very happy with the product we ordered (CoreTec LVP) with Marc at the Westminster store and could not be more satisfied with the installation. Peter and his crew were exacting and paid an outstanding attention to detail. They showed up on time and did an fantastic job!
Margaret - CO , United States
10 Feb 2024
I worked with Connie. She was great, very nice, knowledgeable and professional. She was good with setting my client expectations on delivery time and exact pricing. She called immediately when the time line was bumped up 2 weeks over the holidays which was expected.
Anonymous Customer - CO , United States
09 Feb 2024
Purchased carpet. Positive experience. Worked with Greg R. Plan to return for additional purchases.
Juan M - CA , United States
07 Feb 2024
I'm very satisfied with the results and I'm happy with everything so I recommend to the people because everything is very good and thank you for your help and your support I m very happy
Kelly L - CO , United States
06 Feb 2024
I ordered two rugs. There were some issues with delivery times. One rug especially, kept being delayed. All in all, Rob and his team did a great job. I did receive both rugs eventually and Rob went over and above to make everything right. I highly recommend Rob and his team!
Robert D - CO , United States
06 Feb 2024
Mark Carmody is great to work with! He is very accommodating during the process of purchase. The installers were amazing - efficient and high quality. Overall an amazing experience!
Anonymous Customer ,
06 Feb 2024
The store I purchased from was not on the list. I purchased from Longmont
Melody - CO , United States
06 Feb 2024
I have made many purchases from the Carpet Exchange at County Line and Quebec over the past 10 years. They have installed wood flooring, heated tile floors, wall tile and backsplash, quartz counters, and carpeting in my home and each project has been extremely well done! I don't need to shop anywhere else.
Reno P - WY , United States
06 Feb 2024
Ordered carpet and LVP. Carpet arrived quickly. LVP was delayed. Had issue with carpet padding that was resolved immediately and to our satisfaction.
Vicki E - CO , United States
06 Feb 2024
We worked w/Margie Shore on our custom order area rug and we were extremely pleased! She guided us through several selections and shared her honest opinion, when asked. We were on a bit of a time-crunch and she got it done. I highly recommend Carpet Exchange!
Eileen - CO , United States
01 Feb 2024
We did not even look anywhere else as the customer service was fantastic, super friendly, informed, and just willing to work with us for any ideas. The products are wonderful and so many to choose from!! The installers were professional and did a great job. We will be back in a year to change our upstairs carpet.
Above & Beyond - CO , United States
31 Jan 2024
Every part of the process was smooth. I appreciated the care taken to match the carpet I was looking for. The installers were hard working and went above and beyond to even repair a part of the carpet in a hall way that they were not responsible for.
Anonymous Customer ,
31 Jan 2024
Job has not been completed. Sales rep stated I did not need quarter round under cabinets, installer disagreed. Floor is not completed still waiting for this to be completed. Have not heard any updates from sales rep in almost two weeks. Hard to complete a survey for a job not completed. Contractor was great, haven't heard from the sales rep since first payment. Feel mislead and so far not satisfied. Figured I would give them a few more days to reach out to get final touches added. Still waiting...
A - CO , United States
30 Jan 2024
Jonathan was willing and able to walk me through the process of purchasing remnants to carpet the basement of my new home. He scheduled the installer to arrive the day after close. Everything went as planned.
Patti B - CO , United States
30 Jan 2024
My experience was great, from choosing the carpet to the instillation. The installers were fast and articulate. I love my new carpet
Nancy - CO , United States
26 Jan 2024
I have used carpet exchange several times and have always been satisfied. I did have a few issues with the measurements as well as the team that came to install but the Manager was professional and handled both issues to my satisfaction.
Carpet Exchange R - CO , United States
25 Jan 2024
Just an excellent experience. It took us 6-7 visits to finally nail down our carpet and color selection. Each time we came back to the store everyone was friendly regardless of the salesperson. Our rep Jen never pushed us to a decision even though it took 4 weeks to get what we wanted. They were also very knowledgeable on the different types of carpets and to boot they also had the best price. Most importantly you can get a great price but what about the installation. AWESOME- we were called to coordinate a date, called that morning from the installers for their arrival time. Our installers were 2nd to none. Very professional team and also assisted me in moving the furniture where needed. Install took 1.5 days to complete 4 bedrooms plus the living area. Removed all the old carpet and totally cleaned up the areas for scapes etc. Their installation was expertly completed and far better than we expected. We had around 170 sq yards of carpet and yet only had a 4 x 6 feet of carpet lefty showing everything was also measured perfectly. IMO look no further than Carpet Exchange.
Pat d ,
24 Jan 2024
Love new quartz counter top. Was even better than we expected. Installers did installation very quickly and tidy.
Tim in Westminster - CO , United States
23 Jan 2024
Sales team was amazing. I pre-ordered way in advance and they were very accommodating. When installation day arrived only 1 guy was there to install so it took him 8 hours. There should have been follow up with installer to make sure he was assisted
Thank you Mike P - CO , United States
18 Jan 2024
Mike Peterson at the Greeley location was great to work with. He took my information, went and measured the project and gave me an estimate within just a couple of days. Mike took my call after I believe he clocked out for the day and still placed my order. Carpet and Pad were installed within a week, not to mention the weekend after New Years! Install went quick and was very well done. Mikes friendliness, professionalism and timeliness will absolutely bring me back to Carpet Exchange in the future! Thank you Mike, thank you Carpet Exchange!
Kirk - CO , United States
17 Jan 2024
My experience with carpet exchange is very good overall. I especially appreciated being able to lock in our installment date once we paid for the carpet. I'd like Home Depot that even though you pay for your carpet, they have no idea when you're going to get it.
Derrick - CO , United States
16 Jan 2024
The store manager Laura was extremely knowledgeable and obviously very experienced. I had some LVP and some carpet installed in my older home and the installers were on time, respectful of the house and did a beautiful job. The gentleman who installed the LVP, Alex, went above and beyond. Very happy with the final product both LVP and carpet. Great job all around. 5 stars.
Meg ,
16 Jan 2024
In December I purchased carpet for my stairs and vinyl flooring for my friend's kitchen. Everything was great including my sales person, Phil. I have shopped at Carpet Exchange before and will continue to do so in the future!
T Welch - CO , United States
16 Jan 2024
Jeremiah is fantastic to work with. He has help me with flip properties and clients that are selling their homes. Prompt service and helpful throughout!
Jenna - CO , United States
15 Jan 2024
Everytime we went into the store all staff members were happy to help us. They gave us suggestions and advice on different types of carpets and which ones would suit our needs best. The whole process from getting someone out to measure the rooms, choosing flooring options , ordering, delivery and install was super easy and Jason was in contact with us about any updates during the process.
Donna - CO , United States
12 Jan 2024
My overall experience with Carpet Exchange was a good one. My sales consultant, Shan, did an excellent job working with me to pick out LVP and later an area rug. He went above and beyond, picking up some supplies and carrying things out to my car. I appreciated that. They even stored my area rug for a while until my LVP was done. The only negative I experienced was the delay in the arrival of the LVP, due to customs issues. And then, when I wanted to return unopened boxes of LVP, I was told I could not as it had been custom ordered. I had not understood when I ordered it that it was "custom" or that if we'd had Carpet Exchange do the actual measuring, it might have resolved the issue. Nevertheless, I would still return to do business with them again ... just be sure I was clear on some of the policies up front.
Jo and Doug - CO , United States
11 Jan 2024
From the salesman, Jer, to the installers Nick and Peter, our Coretec floor project was done right. We appreciated the way we were treated and believe the floor adds value to our home. Thanks Carpet Exchange for employing quality people and selling a quality product!
CR - CO , United States
11 Jan 2024
Christopher Mowers was incredibly helpful and responded to our needs quickly. His communication skills are excellent.
Greg ,
03 Jan 2024
Matt Even was very understanding and patient with the delays we had for the install...I postponed install for 4 months as we had construction delays and Matt was very accommodating....the install crew did a great job ....not a seam can be seen anywhere...I would highly recommend Carpet Exchange to anyone
Christopher is the b - CO , United States
03 Jan 2024
Thank you, Christopher for your personal touch. we will certainly look you up next time we need flooring.
Jeanette - CO , United States
27 Dec 2023
My sales person, Tami Beckham, was amazing. I struggle with color choices and the type of carpet to buy. She loaned me numerous samples and patiently answered all my friend's questions and mine. The delivery and installation was great. When I make my next carpet purchase (hopefully this year), I'll definitely go back to this store. Thanks, Tami.
Magdalena - CO , United States
26 Dec 2023
Everything was fine
Great I - CO , United States
26 Dec 2023
Longmont Store - not ;listed. Loved plank & Rodrigo did excellent job installing. Carpet for stairs was good too
Counters/carpet ,
26 Dec 2023
Mitch was amazing! Great customer service, good product selection and excellent recommendations on product choices.
Susan - CO , United States
26 Dec 2023
The team at this store us always helpful. And the selection is great. For this purchase with Randy and Levi helped me and per usual they were terrific. When I came to pick up the rug two of the other associates brought it out to my car which I greatly appreciated. We will continue to purchase through this Carpet Exchange because of their exceptional customer service and selection.
Gene - CO , United States
26 Dec 2023
We purchased carpet at the Longmont store. Everyone was great. Nick helped us get started choosing a carpet. Kelly and John also helped us as we changed our minds on carpet choice. Kyle was right on time and very friendly. Jesus, the installer, was great. Amazing that one man could do the job by himself. Our overall experience was very positive. A big shout out to John, the manager. Thank you all.
Elaine D - CO , United States
26 Dec 2023
I was actually going to call Jeremiah Bess today to tell him how pleased I am with my carpet but more importantly how impressed I was with the two installers ! They were polite, fast and did a great job! I covered everything in my closets because I expected dust but there wasn't a spec of dust anywhere! Thank you Christian and E..sorry I can't remember how to spell the other name. Thanks so much. Such hard workers.! The new carpet looks great! Ms D.
Ginny D - MI , United States
26 Dec 2023
I can't say enough about the excellent service we received from Karen. We are actually from Michigan and was unable to receive our flooring in our local area. (We were vacationing in Highlands Ranch.) Karen was so helpful in checking your system to locate the flooring we needed and arranged for shipping to our location! Shipping cost was reasonable, as was the total cost of the flooring. It arrived within 10 days, when in our local area it was back ordered for 5 months! Installation begins in a week-thank you, Karen!
Wayne Z - CO , United States
21 Dec 2023
Great store service from Rob Great install
Leanna B - CO , United States
20 Dec 2023
Thank you for an easy and excellent service.
Laura M - CO , United States
20 Dec 2023
Karen was great to work with. Friendly and very knowledgeable. Install took much longer than I expected but turned out great
H. Johnson OK - CO , United States
20 Dec 2023
Dave Haberacker Did a great job helping us pick the flooring best for us. I think the square footage estimate was a little over what was required. We ended up with a full box and a 2/3 full partial box left over. The installers did a good job and got it done in one day. Good experience over all.
Amy C - CO , United States
19 Dec 2023
Kim Reiter and her team are absolutely amazing! In the past few months, they have helped with a few different projects for me and my clients. Their selection is great, their service is top notch and the work they have done was fantastic, on schedule, and exactly what they promised. I'll be back! Hopefully soon!!
Kathlene - CO , United States
19 Dec 2023
Good customer service.
Cathy H - CO , United States
19 Dec 2023
Jimmy was so good and I love my carpet and countertops
kahuna - CO , United States
19 Dec 2023
Have used Carpet Exchange before another great experience professional staff and the install was timely and perfectly done.
Lia - CO , United States
19 Dec 2023
We love our new carpet! Working with Carpet Exchange was a true pleasure, after we had to cancel our order with another company due to multiple errors. From Salesman to samples to scheduler to installer, every person in the chain was professional, knowledgeable, accurate and kind.
James C - CO , United States
19 Dec 2023
Great
Anonymous Customer ,
16 Dec 2023
Rob was amazing. The installers were very good except short on two installers for half the day. I felt bad for the person running the installation. He was great as was the crew once they were up to 4. They finished in one day, finishing about 8:00PM. .
Anonymous Customer - CO , United States
13 Dec 2023
I had a wonderful experience. The installers did an excellent job. Rachel was also perfect to work with. I am totally satisfied.
Darlene K ,
13 Dec 2023
Overall, we had a wonderful experience and the Installers were incredibly amazing. These young men were so Professional and worked so hard to complete our job that same day. They did an amazing job! I will stop by to drop off a Christmas Card to them. Can you give us their Names and can we get a copy of our Invoice for our records? I will try to stop by tomorrow. We are extremely happy with our overall experience with Carpet Exchange.
Loren B - CO , United States
12 Dec 2023
We were exceptionally pleased with the overall purchase experience. Jennifer made the entire process very easy. The installation crew went above and beyond, even after of the crew fell ill. I would rate the entire experience as exceptional and would recommend Carpet Exchange for all flooring products.
Anonymous Customer ,
12 Dec 2023
Eva and installation were great
CL - CO , United States
12 Dec 2023
No comment
Anonymous Customer ,
12 Dec 2023
Remarkable! Everyone bent over backward to make my home better, Thank you.
WillardBay - CO , United States
12 Dec 2023
Great customer service. Will purchase again!!
Kathleen Z ,
12 Dec 2023
Excellent customer service from start to finish. Quick installation and quality workmanship. A+++ Highly recommend!
Richard T - CO , United States
12 Dec 2023
The whole experience was fantastic! Julie and the others in the store are simply the best! From shopping and all the way to delivery, everything was smooth and simple. Can't say enough, will definitely use carpet exchange again in the future when I need!
Richard E - WY , United States
12 Dec 2023
Followed up all the way through the process - from purchase to delivery.
Michael E - CO , United States
12 Dec 2023
Very professional from purchase through installation.
Chris - CO , United States
11 Dec 2023
My Rep Tami did a great job getting this order squared up! We had a hiccup with the stair treads, stuff happens. Tami corrected the issue and now we're back in track. Chris Buck's Handyworks LLC
Sue Y - CO , United States
09 Dec 2023
Experience from beginning to end was great. I had great communication when I contacted store to get updates, etc. The installation was timely and a great job was done by Mario. The installer went above and beyond to make sure everything was perfect. Even helped us with a small cracked tile project while he was there. Carpet looks beautiful. Will use Carpet Exchange again for sure. Please let the installer know how thankful we are for all the hard work he put in.
Margay - CO , United States
09 Dec 2023
Our overall experience with Carpet Exchange was good. Though, there was one negative thing that I will address. I understand paying half of the total bill for the carpeting, in advance, as a deposit. But I don't understand why the balance of the cost of the carpeting needed to be paid three days prior to the Actual Installation. We have never had this happen to us in any other business we have dealt with. Always billed after the work was finished. Why would a Carpeting Business be any different??
Faithy P - CO , United States
06 Dec 2023
Jessica was a great help! We bought what we needed and even came back in to buy some more!
Ru - CO , United States
06 Dec 2023
From the kind sales-guy to the kind installers, everything went smooth and well.
Dan F - CO , United States
06 Dec 2023
Connie was my sales lady - she helped me place my order- She is very professional- I will be working with her on all my future orders.
Gosplgirl - CO , United States
05 Dec 2023
I appreciated getting the product I needed in a timely manor at a great price!
Anonymous Customer ,
05 Dec 2023
Greg was great
Tony G - CO , United States
05 Dec 2023
We got everything we wanted at the Boulder Carpet Exchange - carpet, tile, and quartz countertops. Mitch Reiss was extremely knowledgeable, very helpful with everything during selection and installation, and a real pleasure to work with.
Anonymous Customer ,
04 Dec 2023
X
Anonymous Customer ,
29 Nov 2023
The whole team, especially the installers were fantastic and we love our carpet.
Michele D - CO , United States
21 Nov 2023
My experience with carpet exchange was wonderful. Tami was super helpful and the installation was amazing. The two gentleman were so helpful and friendly. I would definitely recommend you to anyone who asks. Thank you again Michele
Maureen - CO , United States
21 Nov 2023
Great customer service and follow up without pressure.
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