Ratings and Reviews

Merchant Reviews Summary
4.8
4380 TOTAL RATINGS
Overall:
5
 
(3683)
4
 
(503)
3
 
(95)
2
 
(47)
1
 
(52)
4.8 Average (4380Total Reviews)
Customer Ratings & Reviews
A Reviewer ,
31 Mar 2026
Good price and they recommended a remnant which fit and a good price.
Bob Kranzusch - CO , United States
31 Mar 2026
Came in for carpet fir our basement since our dog ruined what was there. Rob Bowman helped us out and we found carpet right away. Measurements were expedited fairly with Chuck and the installers came out about a week later. Everything was finished up in 3 hours in day of install and it looks great! Thank you!
Jess - CO , United States
31 Mar 2026
Quincy and team were super amazing. Patient, responsive, super helpful and very knowledgeable.
Shelly - CO , United States
31 Mar 2026
The installers were great! Very pleased with whole experience.
JC - CO , United States
26 Mar 2026
Wendy was so helpful and patient -- would highly recommend her!
A Reviewer ,
24 Mar 2026
The guys who came to install the carpet were amazing! They never stopped and were very professional.
Cassidy B - CO , United States
24 Mar 2026
Great job from start to finish, honestly there would be nothing I'd change about the transaction.
Matthew H - CO , United States
24 Mar 2026
Robert Comer did an excellent job and Jose our stairs installer is outstanding
Best I - CO , United States
24 Mar 2026
We were very pleased with the service we received from Spencer at Carpet Exchange. The install went very smoothly and we were most impressed with Genaro and Jesus of Gonzalez Carpet LLC. They worked hard, quickly and didn't leave a mess anywhere. I would recommend this install company to anyone.
A Reviewer - CO , United States
24 Mar 2026
Very positive experience.
A Reviewer - CO , United States
24 Mar 2026
Only complaint is that the installers were late and arrived after the initial window. Everything else was great.
Lisa V ,
24 Mar 2026
We had a great experience with Gavin when we went in to look at area rugs. He answered our questions about sizes and ordering and when the rug came in sooner than expected he kindly delivered it and set it up. Highly recommend.
Ron & JoAnn - CO , United States
21 Mar 2026
Matt was wonderful to work with and everything was done in a timely professional manner.
Susan L. - CO , United States
20 Mar 2026
From start to finish I had a great experience. Mike at the Parker store was very helpful with explaining the different types or carpet and what might work best in the area I was using it in. I brought home samples to try and picked the one I wanted. From that point on Mike took care of scheduling the ordering, the measuring and the installation. The installation team were great at communication and on time for the two days it took them to install- it was a big job. They were respectful of my house and were total professionals when it came to installing the carpet. At the end they cleaned everything up, vacuumed and moved the furniture back. I was very happy with the whole project and would use Carpet Exchange again or refer them to others.
D - CO , United States
18 Mar 2026
Rob King was amazing to work with; all the staff was super friendly and helpful.
Mary Ann B ,
18 Mar 2026
Communication with sales staff was great. Our installers were excellent. Alex and his brother were on time, fastidious, and worked steadily until job was complete.
Carpet Exchange T - CO , United States
18 Mar 2026
We have installed Coretec flooring four times before and like it because it holds up to daily use with kids and dogs and continues to look great. We shopped for Coretec for our new house at Carpet Exchange Thornton. We worked with Julie and the experience was great. She got us a good price on the flooring we wanted and it arrived there quickly. Overall the experience was very good.
Jen - CO , United States
17 Mar 2026
The carpet is very soft and padding adds extra softness. We really like the carpet, and the the team installing the carpet were very nice and didn't even take time for lunch or dinner in order to finish the installation all in one day as they felt was better.
marsha g - CO , United States
17 Mar 2026
have no experience in replacing kitchen flooring. kim, jeff, carmen were all great. Kim is an expert!!! marsha
Craig - CO , United States
17 Mar 2026
I can't say enough good things about my experience with Carpet Exchange in Fort Collins. My account rep, Erik, was incredible! He worked around my schedule and was responsive to my questions. He also periodically checked in to make sure the project was still on track. The next people I want to call out are the crews who did the demo of the old carpet and the installation of the new carpet. They demonstrated a strong can-do attitude throughout the process and went above and beyond in every respect. I couldn't be more pleased! I would highly recommend this team for your next renovation project. Way to go, Carpet Exchange!
Joe S - CO , United States
16 Mar 2026
Rylee was awesome. Will definitely go back to her next time I have flooring needs
DawnF - CO , United States
14 Mar 2026
We are very pleased with our carpet purchase. It was an easy experience and everyone we talked to at Carpet exchange was so helpful. It is amazing how new carpet really changes a home.
Thomas c - CO , United States
12 Mar 2026
Megan was great however the email I received as confirmation of the install date and time stated that the driver would text me when he left the warehouse. I never received a text and when I called the service line at the end of my window and told the rep on the line that and he actually laughed! He said they never do that. He reluctantly said he would check with the driver and call me back. 30 minutes later the driver/installer showed but I never received a call back. Installers did a good job.
Sheri - AZ , United States
11 Mar 2026
Riss da Silva was excellent at helping me in ordering my lvp flooring! I so much enjoyed her professional, kind, and calm manner during my stress of remodeling my house. I was wrong, but I thought I was charged incorrectly. She looked into the situation with her manager and got right back with me. She was very helpful and patient with me. I would recommend her to everyone.
Tom K ,
10 Mar 2026
Wonderful installers, great product LXV and beautiful result!
Theresa - CO , United States
10 Mar 2026
We worked with Kalani and he was incredibly helpful in choosing the correct Pat and the carpet that we liked got to set up with a great crew that did a good job putting the carpet in they helped us with moving furniture furniture and they cleaned up really well
The K - CO , United States
10 Mar 2026
Shan handled our sale, and helped us choose the right product for our project, at the right price point for our budget. He also set up delivery for us, which was handled on time and professionally. When we ran short of the product, we were able to obtain the quantity we needed in rhe required time frame. A very positve experience.
Rose - CO , United States
09 Mar 2026
I worked with Jeff at the local Aurora store on Havana Street. He was very accurate precise and helped with the product that I picked for my flooring. I would highly recommend him. Also, the gentleman that came out to install. The floor was very good and the fact that they could do this in a day was amazing.
Erin - CO , United States
07 Mar 2026
We had a great experience with this Carpet Exchange location. Alec who helped us was very knowledgeable about the carpet I was looking for and took the time to explain the different padding options so we could make the best choice. He also kept us updated on timelines throughout the process, which we really appreciated. Overall, the service was attentive and professional. I would definitely recommend them.
melvin - CO , United States
04 Mar 2026
It was a great experience, and this was my second time using Carpet Exchange. Great team to work with, and they do a great job always. This team is second to none!
Sacha - CO , United States
04 Mar 2026
It was a great experience from the beginning til the installation was done. Phillip was great and recommended a nice carpet and padding and came over right away to measure. The installers were the best I've ever seen from all the many homes I've lived in. They worked so hard and made sure it was perfect. We were all super impressed at their skills. Will def recommend and use you guys again for next project.
A Reviewer ,
03 Mar 2026
Everything went very smoothly, work was done efficiently and tidy. We were very pleased.
Lea B - CO , United States
03 Mar 2026
All in all the purchase & install date went very well. Alex our installer was awesome!! Thank you Carpet Exchange
A Reviewer ,
03 Mar 2026
Great service
Laurie J - NC , United States
03 Mar 2026
Had a fantastic experience with Carpet Exchange. Riss de Silva was my agent and she was awesome! Thank you! Laurie J
Ellen M - CO , United States
26 Feb 2026
Shane the installer was great! Levi was most helpful with any issues. Good experience....
Jp - CO , United States
25 Feb 2026
Jason was very knowledgeable and helpful when I was choosing carpet. The installation with Carlos and his team went above and beyond!!! They were awesome!!
Dan - CO , United States
24 Feb 2026
It was a great experience working with Randy. He was extremely knowledgeable of the products that we were interested in, and he worked overtime to ensure that we both understood the timelines and kept abreast of the process at all times. In addition, the team at this Carpet Exchange location were all very personable, friendly, and knowledgeable. Thank you!
Great E - CO , United States
24 Feb 2026
Meghan was a great consultant for us. She is a professional and proficient servant. Thank you!
Dave B - CO , United States
24 Feb 2026
Nice working with these guys. Product and service were great.
Tim and Deb - CO , United States
24 Feb 2026
Rachael was absolutely fabulous, knowledgeable, friendly and just a pleasure to work with. Tony was our installer and I would definitely recommend him, attention to details, friendly, knowledgeable and professional installation was completed in a timely matter. Thank you to all.
Jennifer F - CO , United States
23 Feb 2026
We were very pleased with the services and the product we received. We love our new carpet and were very pleased with the installation. It was a lot of work but was so worth it!
Susan and Doug - CO , United States
21 Feb 2026
We had a good experience ordering our carpet from Kalani. The young lady who did measurements (Shannon?) was also very professional. Our installer, Oscar, was outstanding.
Jim & Pat - CO , United States
19 Feb 2026
Excellent & Cordula service from both the store manager (Jon Shore) and the installation crew!
Mike - CO , United States
17 Feb 2026
Happy with the Carpet from purchase to installation. Just wanted to say that the 2 Installers that came to the house were excellent. These two were on time, worked hard all day, answered questions, helped move furniture. I just wanted to commend them and made the experience less stressful! Great guys. Thanks!! Mike and Kelly Westminster
Jake O - CO , United States
17 Feb 2026
Our sales representative has worked with our ever-changing construction schedule and coordinated directly with our builder for deliveries to the Western Slope of Colorado. Of all the product providers we've used in our home building project, Carpet Exchange has been the best experience. I would suggest Carpet Exchange to anyone that asks me.
Debby - CO , United States
17 Feb 2026
we were a able to make our choice pretty fast considering all the 100s of choices. We were quoted a price which we thought was good but turns out it was $1500 less than we expected. Win win. We scheduled quickly. the men who came were on time and called before coming. they were fast only 6 hours for living room/dining room and 19 stairs and upstairs landing. they even tightened the two room adjacent to the landing. The were very efficient and did a great job. they took the old carpet and left us with a big remnant which we will use for something. if we need carpet in other rooms we will for sure contact this company.
Judy - CO , United States
17 Feb 2026
I needed a piece of carpet pad for a repair. Carpet exchange had the only match to what I already had. I went to the store off of coalmine and wadsworth and ordered what I needed. I was unable to pick it up there and they directed me to the platt river drive store where I picked it up. Every one was very nice and helpful at both stores and the price was better than another store I looked into. Thanks for the good service!
Iris - CO , United States
11 Feb 2026
Our knowledge of the product we thought we wanted to purchase was very limited. The salesperson did an excellent job in both introducing us to the product and educating us about the entire subject. He is a real expert and the amount of time he spent with us was both informative and enlightening. He allowed us adequate time to look at the many choices available while still at hand to answer our many questions. We left the store feeling very good about the product and choices we needed to make. We purchased our flooring product with a sense of satisfaction and confidence we lacked prior to coming to Carpet Exchange.
A Reviewer - CO , United States
10 Feb 2026
I am still waiting for a trim piece that needed to be ordered, Otherwise, I am very happy with your service.
A Reviewer - CO , United States
10 Feb 2026
Installers were great. Store manager great follow up
A Reviewer - IA , United States
03 Feb 2026
Prompt, friendly professional service.
Barb - CO , United States
03 Feb 2026
We purchased carpeting for our living room and bedroom. Ben was very patient with us as we went through the selection process. Very knowledgeable. The three-man installation crew were stellar.
MB - CO , United States
03 Feb 2026
In store shopping and installation scheduling was great! Unfortunately the installer was loudly listening to political talk radio. This was particularly annoying because I was trying to work in my office during the install. I told the installer that I would be working and he played the talk radio anyway. Kinda rude.
A Reviewer - CO , United States
20 Jan 2026
Everyone was very helpful and knowledgeable. I would highly recommend purchasing carpet from Carpet Exchange.
A Reviewer - CO , United States
20 Jan 2026
I am very pleased with the whole experience from meeting Ben, having him help us to pick vinyl for our kitchen and having Mike install the flooring, he showed up on time was very pleasant and did a wonderful job, totally happy with the outcome.
Brett in D - CO , United States
14 Jan 2026
This was our second time to purchase carpet from these folks, and it was a great experience. So great, in fact, that I wish other businesses would follow their model. Prices were posted on the displays (this was not the case at 2 other places we visited). The staff was helpful, but absolutely zero sales pressure. They scheduled on our timeline, showed up when promised, did a quality install, even saved us a few bucks after the measurement was complete. Cameron helped us, and was great. I'd absolutely buy from them again.
Love my f - CO , United States
06 Jan 2026
I appreciated the experiance with flooring and color. I was very undecided and they kept helping me no matter how many times I wanted to see one more sample.
RJD - CO , United States
26 Dec 2025
Received great service from salesman Ken and Ruperto's install crew was knowledgeable and efficient - carpet came out beautiful!
Tracy T. - CO , United States
25 Dec 2025
Excellent, start to finish. Love the carpet, well installed, came at the time and date promised.
Carpet to match new b - CO , United States
23 Dec 2025
This is my second time purchasing Shaw carpet from Randy. Very professinal, ensures the price is fair and installation is done right. Needed carpet for my home theater platform/risers used to create stadium seating. Rear platform has two steps and the center one has one step. The first installers did not seem like they wanted to do the job because the platforms had steps that removed like a lid for storage underneath and would require the old carpeting being removed and careful consideraton on how to install new Shaw carper on them matching the new build carpet. Carpet exchange sent a different installer (one guy) the following week and it was so orth the wait becuase he did a fantastic job and understood the importance of the rolled edges and how to keep carpet attached/looking good on the step/lid. Installer took his time and did so well that I tipped him before he left.
Harold - CO , United States
23 Dec 2025
Easily the lowest price in town, and for a better selection of tiles and greater quality than we saw at other places. Your biggest competition looks like they have a lot more products, but your inventory has a broader set of styles and sizes. And we felt like we had an account manager in Doris, who got to know us and made sure we were taken care of - not just a salesman on a warehouse floor. We'll be back for future projects.
Oustanding e - CO , United States
18 Dec 2025
Installation was very impressive and with attention to detail in getting right underlay wood prior to pad and carpet.
Lauren M - CO , United States
17 Dec 2025
We had an outstanding experience working with Greg at Carpet Exchange. I initially thought Carpet Exchange only did carpet (because of the name!), but we quickly learned they also offer flooring, tile, and even countertops. We were recarpeting our entire house and doing a complete gut renovation of our master bath, kids' bathroom, and powder bath. Greg also helped with our kitchen remodel, including the backsplash, and even assisted with countertops-even though we ultimately went in a different direction. Greg truly went above and beyond. He came out to measure our entire home, gave thoughtful recommendations, and helped us select the best carpet and tile for our space. He genuinely cared about our selections and used his expertise to guide us, while also being upfront when he thought we should consider other options. Throughout the entire process, he held our hand every step of the way and was exceptional when it came to communication. The pricing was very competitive, the execution was flawless, and the level of service was truly white-glove. Greg represents Carpet Exchange in the best possible way, and we couldn't be happier with the experience. Highly recommend working with him!
M. Lopez - CO , United States
17 Dec 2025
The experience from start to finish was seamless. Our sales rep, Meagan, stayed in touch but was never pushy. She was responsive to phone calls and emails and was happy to answer any questions we had. The timeline was faster than expected and the install team did a great job. They were respectful and professional, and stayed beyond normal hours to complete the job and help us get our furniture back in place. This was our first experience with Carpet Exchange beyond purchasing area rugs, and I will definitely use them again in the future.
Dave and Vickie - CO , United States
16 Dec 2025
Ben Fitz helped us at the Arvada store, he is very knowledgeable, has a grasp on carpet exchange products and available colors! The installer, Warley made a trip to Twin Lakes Colorado to look at the job and answer our questions. Started up to do the install, got caught in a snowstorm and had to return to Denver. After rescheduling, Warley and crew completed the job in a few hours. They definitely know what they're doing! The new floor looks great! We are very pleased!
Kerry & Lenora - CO , United States
16 Dec 2025
Our salesperson, Rob King, was excellent and walked us through the process every step of the way. It felt like we had a friend looking after us, but he was also very professional. The installers were also also excellent and fast. The whole experience eas five star.
Steve G - CO , United States
16 Dec 2025
Kim did an outstanding job helping us look through flooring. She is very knowledgeable about the different products and helped us find a great look for our stairs. She was with us throughout the entire process. Thx. Andre and his team did an incredible job installing the flooring. Our stairs are not common, so there were a lot of cuts and curves that needed to be done. The finished product was beautiful. If you are looking for someone to do your flooring, Kim and Andre the ones to go to. Thank you all!
Katy - CO , United States
16 Dec 2025
Great quality carpet. I always buy my carpet from Carpet Exchange. The prices are great and the customer service is exceptional. They always send the best installers also. Buying carpet from them is a great experience. I always recommend them to anyone looking for new flooring.
John E - CO , United States
16 Dec 2025
Professional and friendly service. Timely and efficient service. Great financing.
Mark - CO , United States
16 Dec 2025
Great carpet choices and exceptional service at the store and the installation. I highly recommend the Carpet Exchange.
Guy - CO , United States
11 Dec 2025
Great working with Regina. All went well, installer teams were professional in workmanship. Beto and carpet team and Nick and Mike with LVP. Good Job!
Laurie K - CO , United States
11 Dec 2025
My experience at Carpet Exchange could not have gone better. First, Jonathan provided information on all the floor coverings I was interested in. Assisted with selection, price and set up the delivery day. Delivery and installation was done on the days Jonathan had scheduled. The installation thru Carpet Exchange was done by Kevin, who did an excellent job. I am very happy with the way Kevin installed the flooring in my kitchen and dining room.
Wesley-ARC R - CO , United States
09 Dec 2025
I've been a commercial customer for a couple of years now, and I've had (by far) the best service and price of all my carpet vendors, past and present. I've done around 25 jobs in that time with Rachel and her teams, and it's always flawless. Makes it all so easy to know they have it all in hand. THey're also excellent when I send my customers in to make selections. They make my business appear professional and friendly. Hats off to Rachel and her team for being such assets to BOTH our businesses!
julia - CO , United States
09 Dec 2025
Rylee was terrific -- attentive, transparent and overall very helpful. We had an issue with our carpet install and she promptly arranged for repairs.
Carey - CO , United States
09 Dec 2025
We are happy with the product and the installer! It looks great!
Kim - CO , United States
09 Dec 2025
Steve at Carpet Exchange was very helpful in helping us pick the LVP and carpet for our remodel. He was very informative and knowledgeable about the products. He communicated with our contractor and me every step of the way which made the project go smoothly. We will definitely be using his expertise when we redo our basement!!
A Reviewer - WY , United States
09 Dec 2025
The contracts were quick, polite and easy to work with!
Tammy - CO , United States
02 Dec 2025
Great experience. Ariana was pleasant, knowledgeable and helped me pick out beautiful flooring at a great price. The process was easy and I had my floors installed in less than a week after purchasing them. The installer Alberto was amazing and did a great job! I'm very pleased with my new floors. The carpet for my stairs was also an easy process installer did a great job as well
Heidi J - CO , United States
02 Dec 2025
We are repeat customers and Jer Fuco, our sales guy, was awesome... again! Always very informative. He makes the process easy and quick!
Happy C - CO , United States
02 Dec 2025
We were amazed that the installers were able to complete the job-which involved two bedrooms, a long connecting hallway, two small closets off the hallway, and a stairway landing-with just one seam! Beautiful work. We also are very pleased with the memory foam pad that Connie recommended. It feels wonderful underfoot. We took a long time making our decision, and Connie was very helpful and patient throughout. The only thing I would ask be done differently would be for the installers to protect the stairwell from the abrasive carpet backing before hauling the carpet roll upstairs. Because the installers were able to do job with just one seam, the size and weight of the roll was almost too much for the them to carry up the stairs. All in all, great job.
New f ,
01 Dec 2025
The process was smooth from the start. I already knew what flooring I needed. Went to showroom to get a price. Price was very fair. I was explained the process of having someone come out for measurements and then giving the official go ahead. Then when the product would arrive and when the installation would happen. Everything happened as expected. The installation went fine. I waited a couple of weeks to post the review. I am very happy with the install. I replaced carpet with Shaw luxury vinyl product. I might do stair next but will enjoy the new flooring in the meantime. Happy with the store, the store rep and installers.
Amanda - CO , United States
30 Nov 2025
We were very impressed with Carpet Exchange in Parker. After looking at a few different company options, this was the most user-friendly. They had many options of color, tread, density, padding, etc. We were able to talk to multiple people in person about exactly what we wanted, as well as try out the different options. Our timeline was a bit tight as we were buying a home and hoping for installation before we moved in. The team members at the Parker location were so helpful in securing the carpet/padding we wanted and making sure we were all set for installation the day after we closed. The carpet was installed quickly and looks/feels great. Not a single 'mishap' has caught my eye. We are so happy with our choice and would recommend Carpet Exchange to others looking for great carpet at a fair price and great customer service.
A Reviewer - CO , United States
30 Nov 2025
I worked with Alex Blackwell and everything went smoothly. No pressure. I'd call him again.
Smitty - CO , United States
27 Nov 2025
Great experience from the purchase to installation! Doris was our sales representative and our installation team was absolutely the very best! We will be back in the near future to have our basement carpet replaced.
Bruce & Kathy - CO , United States
26 Nov 2025
The entire process was pleasant....from LVF selection to installation. Wendy, our salesperson, was extremely helpful and courteous. The installation crew showed up on time and worked extremely hard. We are happy with the end result.
Denise B - CO , United States
26 Nov 2025
This is the second time that we have used Carpet Exchange in Parker for our flooring needs. They have executed both jobs flawlessly! Everyone is very friendly and professional. Their end goal is to make the customer happy, and it shows! We are very happy and will recommend Carpet Exchange.
virtual m - CO , United States
25 Nov 2025
Rob King was great to work with, appreciate the time & help!
A Reviewer - CO , United States
25 Nov 2025
There was great communication online. Unfortunately I was told that this product was back ordered further out than I had hoped for. I then received another text that the product was further delayed. To my surprise I received the shipment way ahead of time. This was caused by your associates follow through. Thank you.
Jim - CO , United States
25 Nov 2025
Relationship with Carpet Exchange was outstanding in every way. The installation team was AMAZING!!
A Reviewer - CO , United States
25 Nov 2025
Purchase delivery and installation process was all easy. Good communication throughout. Minor issue with installation was rectified thoroughly.
Ron Forbis ,
25 Nov 2025
Leah Bess, was the one who helped me with my perches, she was so nice and knowledgeable and confident in helping me with my purpose. My carpet is so comfortable I love it. Thank you for everything, sincerely Ron Forbis
Staci - CO , United States
25 Nov 2025
I worked with Meagan and she was wonderful to work with and went out of her way to make the experience as easy as possible.
A Reviewer - CO , United States
25 Nov 2025
There are some seams that don't look right. I spoke with the installer on the day our carpet was installed. I was told it was because we purchased a plush carpet and pad. If that is the reason why we can see the seams, then we should have been told that at the store when we were selecting our carpet! Better carpet means seams show? That is wrong. I haven't contacted the store yet regarding this but I will soon.
A Reviewer ,
25 Nov 2025
My sales person Ken helped with the sales side and aided an extended delivery date that worked perfectly. In addition Jeremiah was perfect in getting additional tile within two hours. He enabled my construction to move forward with no delay. Thanks so much.
Ken ,
25 Nov 2025
Store staff very helpful, gave detailed quote. Installer on time, job completed as promised.
Jan - CO , United States
25 Nov 2025
Dave was very helpful and knowledgeable. He made the progress stress free. Installation went as planned and on time. I highly recommend Carpet Exchange and working with Dave.
E - CO , United States
20 Nov 2025
Ginger was great! Installers worked really quickly and did a great job.
Amen C - CO , United States
20 Nov 2025
The overall experience was fine. The installation process needs improvement. The installers arrived toward the end of the two hour arrival window. Things seemed to be going well until mid afternoon when the work seemed to grind to a halt for some reason. Later the pace picked back up. It still took almost 8 hours to install three rooms, a stairway and hall way carpet. seems excessive.
Carl - CO , United States
20 Nov 2025
This is the third time we have purchased carpet and installation from this store in the past 8 years. Our most recent excellent experience (October 2025) from purchase to installation mirrors our previous experiences with Carpet exchange. Installation was meticulously and perfect, including seams under doorways and across the room ... invisible! Thank you Carpet Exchange!